Frequent Customer Queries
Don’t skip this section. It can help you to find the answer to your question/issue in no time, without the need to create a new ticket.
7.10 introduced a new UI feature. Instead of separate options you can now toggle between states for color options. See below for an example:
When I try to register Avada I get a notice that “The purchase code is being used on another domain” even though I am using the same domain
You can log into your support account, navigate to the “Purchase Code” tab and manage the sub-domains/domains there ⇒ https://theme-fusion.com/support/purchase-codes/. Unregister any domains against the purchase code that you are trying to use and once done register the code in your website by going to WordPress admin panel dashboard → Avada → Dashboard.
If you do not have an Avada support account, please register a support account as explained here ⇒ https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Also, please make sure you have registered all purchase codes within your support Dashboard as explained here ⇒ https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
If you receive an error from your child theme related to an undefined method, please check your custom template and replace:
<?php Avada()->layout->add_style( 'content_style' ); ?>
With the new code of:
style="<?php esc_attr_e( apply_filters( 'awb_content_tag_style', '' ) ); ?>"