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Submit A Ticket2022-12-19T12:57:46+00:00


Frequent Customer Queries

Don’t skip this section. It can help you to find the answer to your question/issue in no time, without the need to create a new ticket.

I Am Missing Hover Options For Elements2023-03-29T08:48:31+00:00

7.10 introduced a new UI feature. Instead of separate options you can now toggle between states for color options. See below for an example:

When I try to register Avada I get a notice that “The purchase code is being used on another domain” even though I am using the same domain2023-03-28T14:02:04+00:00

You can log into your support account, navigate to the “Purchase Code” tab and manage the sub-domains/domains there ⇒ Unregister any domains against the purchase code that you are trying to use and once done register the code in your website by going to WordPress admin panel dashboard → Avada →  Dashboard.

If you do not have an Avada support account, please register a support account as explained here ⇒

Also, please make sure you have registered all purchase codes within your support Dashboard as explained here ⇒

I have an add_style() PHP error from child theme in 7.92022-12-19T13:00:04+00:00

If you receive an error from your child theme related to an undefined method, please check your custom template and replace:

<?php Avada()->layout->add_style( 'content_style' ); ?>

With the new code of:

style="<?php esc_attr_e( apply_filters( 'awb_content_tag_style', '' ) ); ?>"
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