We understand that it can be a daunting process getting started with WordPress. In light of this, we have prepared a starter pack for you. If you have any questions, the first thing to do before submitting a ticket is to create a support account. Then please try searching our support resources with keywords, most of the time the answer is in one of our posts waiting to be found. If you cannot find your answer, please or submit a ticket to our support team.
We’ll guide you through
Explore Our Support Center
We understand that just one method of support for your purchases isn’t enough. So we provide 5. Yes that’s right 5, coupled with our 5 Star Rated Customer Support you are never ever left in the dark. Explore our Support Center below:
Getting Started With Support
All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation, Knowledgebase and video tutorials.
Create An Account
Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net.
Once you are signed up, you need to sign into our support center with your new account in order to gain access to our ticket system and other support features.
Before you submit a ticket, we ask that you follow a series of steps to ensure that we can resolve your query as quickly and as accurately as possible. These steps include performing a quick search of our resources (knowledgebase, documentation, video tutorials and community) to see if your issue has already been addressed by another user.
Open a Ticket
Once you’ve ensured all of the steps to follow are completed, if you need to ask a question or get help, you can now submit a ticket.
Getting To Know Our Theme Options
The Advanced Options Network is the backbone of Avada. These options give you full control over your website and allow you to customize the design without touching a single line of code. There are three major groups of options you can utilize within Avada, Fusion Theme Options, Fusion Page Options and Fusion Builder Element Options.
Fusion Theme Options
Avada is packed with Theme Options courtesy of Fusion Builder & Fusion Core.
Fusion Page Options
We also give you individual page options that correlate directly with our Theme Options.
Fusion Builder Element Options
Each individual element is packed with its very own options too.
All Our Policies
We need to be compliant, for our sake and for yours, which is why we create policies and documents that keep you up to date on our terms and how we handle you data, as well as what our responsibilities are to you, the customer.