Welcome To The Avada Community!

We understand that it can be a daunting process getting started with WordPress. In light of this, we have prepared a starter pack for you. If you have any questions, the first thing to do before submitting a ticket is to create a support account. Then please try searching our support resources with keywords, most of the time the answer is in one of our posts waiting to be found. If you cannot find your answer, please or submit a ticket to our support team.

Explore Our Support Center

We understand that just one method of support for your purchases isn’t enough. So we provide 5. Yes that’s right 5, coupled with our 5 Star Rated Customer Support you are never ever left in the dark. Explore our Support Center below:

Support Tickets

Our world-class professional support team is here to help you.

Online Documentation

Our online documentation is extensive
and comprehensively detailed.

HD Video Guides

Extensive Avada and Avada Builder
HD video guides

WordPress Website Hosting

We recommend hosting providers
trusted by WordPress for their quality service.

Online Community Forum

Join our online community to share
with other Avada customers.

Getting Started With Support

All of our items come with 6 months of included support and free lifetime updates for your theme. Once the 6 months of included support is up, you have the opportunity to extend support coverage for 6 or 12 months further. If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation, Knowledgebase and video tutorials.

Create An Account

Click Here To Create An Account, you will need your ThemeForest Purchase Code which can only be received after buying the theme from Themeforest.net.

Sign In

Once you are signed up, you need to sign into our support center with your new account in order to gain access to our ticket system and other support features.


Before you submit a ticket, we ask that you follow a series of steps to ensure that we can resolve your query as quickly and as accurately as possible. These steps include performing a quick search of our resources (knowledgebase, documentation, video tutorials and community) to see if your issue has already been addressed by another user.

Open a Ticket

Once you’ve ensured all of the steps to follow are completed, if you need to ask a question or get help, you can now submit a ticket.

Check The Quick Start Guide Documentation

Our Quick Start Guide is a full featured comprehensive guide to getting started with Avada. This one document contains all of the information you need to get to grips with the basics.

Getting To Know Our Global Options

The Advanced Options Network is the backbone of Avada. These options give you full control over your website and allow you to customize the design without touching a single line of code. There are three major groups of options you can utilize within Avada, Global Options, Page Options and Avada Builder Element Options.

Avada Global Options

Avada is packed with Global Options courtesy of Avada Builder & Avada Core.

Avada Page Options

We also give you individual page options that correlate directly with our Global Options.

Avada Builder Element Options

Each individual element is packed with its very own options too.

All Our Policies

We need to be compliant, for our sake and for yours, which is why we create policies and documents that keep you up to date on our terms and how we handle you data, as well as what our responsibilities are to you, the customer.