Many support queries and technical questions will already be answered in our knowledgebase, online documentation and video tutorials.
You are welcome to join the Avada Facebook Group. We have an amazing community of customers who actively help each other on Facebook through the Avada Users Group. Please Note: We do not provide support here, this is for user to user interactions.
Also check out our community forum which is for user to user interaction and searching of past threads, only. Please Note: We do not provide support within the forum, for that you will need to create a new support ticket here.
We provide support via a email based ticketing system, called HelpScout. Through our extensive research on the best way to manage our support queries and customers expectations more efficiently and securely, we decided to move away from a forum based system to what we have now. Used by many of the worlds largest companies, who are all focused on customer service excellence, this system has proven invaluable to us here at ThemeFusion and customer base alike.