We have an exciting new opportunity to join our Avada team as a Support Expert to fulfill 40 hours per week and receive a market competitive USD hourly rate.
ThemeFusion is a leading company in the WordPress eco-system, manufacturing the Avada Website Builder, the ultimate design, and creation suite. We are also the #1 selling author on Themeforest for 9 consecutive years. We work extremely hard to improve our product even further and to push the boundaries of the page-building experience for our more than 680,000 customers.
As a support expert at ThemeFusion, you will work with a small, tight-knit, creative, and dedicated group of individuals who love WordPress and their customers. We are an online company with talented people from all over the world, who understand that we will always achieve more together. Everyone is willing to make sacrifices for each other and most importantly, we believe in what we are doing and diligently strive to better our product. We work with GitHub, chat on Skype, and have a flat hierarchy. We look for inspired individuals, happy to take initiative, and who like to work self-motivated and self-reliant.
The individual we are searching for has in-depth knowledge of WordPress, customer support, and customer relations. As a Support Expert, your primary focus is problem-solving and user guidance as you engage with our customer base in a professional, respectful, and friendly manner. Excellent communication skills and written English of high standard are mandatory. An extremely high patience level on a daily basis is required.