Forum Replies Created
Ammar. SKeymasterSeptember 21, 2021 at 2:50 pmPost count: 1741Ammar. SKeymasterSeptember 21, 2021 at 2:48 pmPost count: 1741
This is a general error from WordPress which can be there due to various reasons, I will suggest making a backing up your site and then start troubleshooting the steps below.
Please perform each item below to see if this fixes your issue. Please do ensure to clear your browser cache and empty the plugin cache if you are using a cache plugin.
Deactivate all plugins that were not included with our theme
Remove all custom CSS and check any other customizations that have been performed
If using child theme, please use default parent theme to see if that fixes it.
Make sure to clear plugin and browser cache after each step.
-AmmarAmmar. SKeymasterSeptember 20, 2021 at 1:39 pmPost count: 1741
It appears that all the plugin files were not copied causing this issue for you, Please try our alternate method to install/update the plugin as mentioned here => https://theme-fusion.com/documentation/avada/install-update/demo-plugin-offloading/#fallback-method-for-plugins.
If however, you need further assistance, please open a support ticket and our team will get back to you as soon as possible.
ThanksAmmar. SKeymasterSeptember 20, 2021 at 1:38 pmPost count: 1741
Please try our alternate method to install/update the plugin as mentioned here => https://theme-fusion.com/documentation/avada/install-update/demo-plugin-offloading/#fallback-method-for-plugins.
ThanksAmmar. SKeymasterSeptember 20, 2021 at 1:34 pmPost count: 1741Ammar. SKeymasterSeptember 10, 2021 at 9:43 amPost count: 1741
Both of you have valid support and should be able to open a support ticket with our team, please do that and our team will assist you accordingly, in the meantime please go to your Avada > Global Options > Builder Elements > Container and then make sure that all your values are placed accordingly and no field is left empty such as border radius and padding fields.
-AmmarAmmar. SKeymasterSeptember 10, 2021 at 9:41 amPost count: 1741
A 500 internal server error can be due to various reasons as mentioned here => https://theme-fusion.com/documentation/avada/technical/500-internal-server-error/
However if you are still seeing the issue please check your email further so we can look into this for you.
-AmmarAmmar. SKeymasterSeptember 10, 2021 at 9:37 amPost count: 1741
Both Avada Core and Avada Builder plugin(s) work fine without throwing any error, this is something that we will need to check on your site, please check your emails both of you in this case and reply back to the tickets you have just receieved.
-AmmarAmmar. SKeymasterSeptember 10, 2021 at 9:33 amPost count: 1741
Can you please make sure that you are not using a custom layout? if you are using a custom header layout you maybe getting your logo from there and changing it on the Avada Global Options is not going to help, to learn more about custom layouts please check our article here => https://theme-fusion.com/documentation/avada/video-tutorials/how-to-use-the-image-element-to-add-a-logo-into-a-header-layout-video/
This should help you out.
-AmmarAmmar. SKeymasterSeptember 10, 2021 at 9:30 amPost count: 1741
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
-AmmarAmmar. SKeymasterSeptember 6, 2021 at 9:57 amPost count: 1741
If you are getting this error, it simply means that your hosting provider is not able to make a connection with our server to get the plugin(s) in this case what you can do is manually install the plugins by downloading them from our site, we have a very detailed article explaining it here => https://theme-fusion.com/documentation/avada/installation-maintenance/plugin-installation-and-maintenance/#fallback-method-for-plugins
This should do the job for you in this case.
-AmmarAmmar. SKeymasterSeptember 2, 2021 at 2:06 pmPost count: 1741
Regarding the responsive options set for typography, it is actually controlled globally in our theme and to check whether an option is supposed to work independently across different devices you will need to look for this icon on the field => https://share.getcloudapp.com/Wnu0qE5D
Any option that does not show this icon is not supposed to work independently for specific device and will remain same across all the devices, in such cases you can always use our visibility system as mentioned here => https://theme-fusion.com/documentation/avada/options/the-avada-visibility-system/
Secondly, regarding the responsive typography sliders, the first one that is “Responsive Typography Sensitivity” is actually just a scale where you decides how much responsive the headers should become on different screen sizes, to test how this works simply setup a header and then check the header on different sensitivity values, 0.1 being the least amount and 1 being the maximum you can get.
The second slider which is called “Minumum Font Size Factor” is actually used for calculating the minimum size your header font should be depending on the body font.
The formula to go here is
Minimum Font Size Factor * Body Font Size = Minimum Heading Size (for any of your header in order to be responsive)
This means that any header that is set less than this value will not have any responsive effect applied to it, so for example lets say that you want your H1 to be responsive, in order to do so you will need to see what body font size you have set currently, lets say that you have set it to 16px and your min font size factor is set to 1.5
1.5 * 16 => 24
24px should be the minimum size of your header in this case for the responsive typography to work on it, now you can change both values here either your font size factor or body font size to suit your requirements.
More information on this can be read here in our document post => https://theme-fusion.com/documentation/avada/options/responsive-headings/
There is a learning curve to every new feature but we have very detailed documentation on how the layout builder works in Avada here => https://theme-fusion.com/documentation/avada/layouts/the-layout-builder/
If you have any issues with the layout builder, please open a support ticket and our team will gladly assist you with this further.
-AmmarAmmar. SKeymasterAugust 31, 2021 at 2:45 pmPost count: 1741
You can get a good idea on where the issue is coming from by just inspecting the console and taking a look into the errors that are available in it, please also double check that you have enabled the FontAwesome from Avada > Global Options > Advanced > Theme Features Tab
-AmmarAmmar. SKeymasterAugust 27, 2021 at 1:37 pmPost count: 1741
There is no issue at all with the Avada Form sending emails, please make sure that your form is setup properly and try using a different email address, also you can try the troubleshooting steps mentioned in the documentation here => https://bit.ly/2URhKEe
-AmmarAmmar. SKeymasterAugust 26, 2021 at 4:12 pmPost count: 1741
You already have an active support account and there should be no need to pay for anything, as Shaminder stated the updates are not meant to break sites so this could be due to any reason which our team need to check, we suggest you to please open a support ticket following the link below and our team will get back to you ASAP.
Looking forward to assist you.