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Viewing 15 posts - 1 through 15 (of 53 total)
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  • revans0636
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    Post count: 60

    OK, bought another license today with support for 1 year, installed on primary site and opened support ticked.

    revans0636
    Participant
    Post count: 60

    Added. Went to my localhost test site (it has it’s own license), theme update ran correctly and my token seemed to work without the annoying permissions warning, but the site (WP Updates) did not report the Avada plugins needing to be updated. The demo themes (Avada>Websites) were displayed, and a download of the Cleaning Services website seemed to work, so at least my token seems to work with the theme-fusion.com website. Just strange…

    revans0636
    Participant
    Post count: 60

    Token Permission Issue here also. All sites registered with the original token generated when we went to the Evato token with v5 and correct permissions (View Your Envato Account Username, Download Your Purchased Items, List Purchases You’ve Made, Verify Purchases You’ve Made) and all sites displayed the “Congratulations! Thank you for registering your product” on the Avada/Registration page, and all sites were upgraded from Avada v6.2.3.

    Of 13 live sites, 4 updated to Avada 7.0 and then 7.0.1 with no issue. Of the 9 remaining sites, all updated to the Avada 7.0.1, but while the top of the dashboard reflected the V7.0.1 | REGISTERED status, scrolling down the page it’s also showing in the the Register Your Product container (below the Avada Integrations container) what appears to be a corrupted icon (green circle with white check mark – green cirle appears to be more of a serrated circle/missing pixels) next to the H2 Register Your Product. Next line displays Congratulations! Thank you for registering your product., followed by the form field with my token from the previous registered version (Avada 6.2.3)

    In the same container there is a Notice in a red field that “Token does not have the necessary permissions. Please create a new token and make sure the following permissions are enabled for it: View Your Envato Account Username, Download Your Purchased Items, List Purchases You’ve Made, Verify Purchases You’ve Made.”

    I was able to clear this notice by uninstalling/reinstalling the SAME TOKEN, but I did notice that the green checkmark was missing (it displays a static/non-clickable carret to open a drop down menu), and the token form field displays the first 16 characters of my token with the remaining 16 characters replaced with asterisks.

    If all of the sites had permission issues with my token, I’d go with an issue with how I set the permissions when I generated the token… but have issues with that reported permissions error when the original token worked for the other 4 sites. Also should mention that the last 3 sites, updated from v6.2.3 to v7.0.1, WP Updates failed to indicate plugin updates after the theme update? I had to go through the Avada dashboard to get to the Avada Core and Avada Builder plugins.

    revans0636
    Participant
    Post count: 60

    No answer as to why you would need to change a token once it’s been used in the Avada theme to activate a site (unless to reflect a change in the license holder of that specific Avada theme)? Hummm… I’d probably suggest you ask Ammar S. if you need a specific answer and it’s causing you an issue. FWIW, I seriously doubt it’s causing you a permission error with installing the FB update as part of the theme upgrade.

    More likely you’ve run into a server level security patch/upgrade in your hosts server software that your host implemented some time between Avada updates. Quick check – use FTP to access your WP folders/files and verify folder permissions are correct AND the OWNER is the same for both ./wp-content/themes/Avada and ./wp-content/plugins/fusion-builder. I’d guess permissions will be correct BUT the OWNER will be different, with the FB plugin folder ownership displayed as “nobody” = thus the delete with FTP comment, followed by the reinstall the complete FB folder via the Avada theme plugins page.

    revans0636
    Participant
    Post count: 60

    Use the Theme Fusion Contact link (top menu bar) to contact Avada Support/Ammar S and ask him to look into it.

    revans0636
    Participant
    Post count: 60

    Last thought, once your Avada theme is activated, be sure to use Avada tool to check the localhost WordPress & server environment and make the recommended adjustments. (WP>>Avada>>System Status)

    revans0636
    Participant
    Post count: 60

    @thepunnisher69 – installing and running Avada on a localhost is/can be a PITA, at least until you get your localhost php.ini configured. Avada Support is a resource that will help you via the Support Ticket process, but there (IMO) with a localhost installation, it depend on which support specialist responds to your ticket (and to be fair it’s been a while since I’ve had to go that route, so localhost support ‘may’ have improved).

    Anyway, I’d suggest this approach – grab/download a fresh installable zip of the theme from Themeforrest to your PC. Next, extract the Avada folder from the installable zip directly to the ./site/wp-content/themes folder. Once you’ve got the theme installed, access your site via the WP dashboard and activate the Avada theme WP>>Appearance>>Themes (That ‘should’ let you bypass any configuration issues with your localhost.)

    From there, you should be able to use the Avada theme to fetch the required plugins (fusion-core and fusion-builder), and after you install your token to activate the Avada theme, access and install the premium bundled plugins and demo themes. NOTE: If you’re running your localhost in a sandbox environment on your laptop (offline/no internet access), all of the plugins used with the Avada theme (other than Contact Form 7) are available through your theme-fusion.com >> Support >> My Account >> Avada Plugins page.

    As for the demos, you can still access those without internet access – go to the Avada Docs, and then scroll down to the section for the Demos, and click the link for the “Alternate Demo Method” for the steps required. TBH, I don’t know if you can install the individual demo page templates in the Fusion Builder without internet access as they install through a silent fetch (last time I checked) the first time you open the FB to work on a page on your site. FWIW, easy work-around is just to side load the fusion-builder-avada-scripts folder (templates folder and the php scripts) to your ./wp-content/uploads folder from another instance of the Avada theme.

    revans0636
    Participant
    Post count: 60

    Check your required theme plugin folders (fusion-builder and fusion-core) ownership, and make sure that ownership and permissions are correct. (I’d guess your client is on a WordPress shared hosting account that has a rather draconian security policy, and those folders are owned by user nobody.)

    Delete and reinstall the plugins with FTP using your client’s credentials, and you should be good. If that doesn’t fix the issue, submit a support ticket to Avada Support and have them take a look.

    revans0636
    Participant
    Post count: 60

    Use the SAME TOKEN to activate the Avada theme at the new hosting location as you used on the original (now deleted) installation.
    The theme IS licensed to you, and you can certainly change hosting arrangements during the lifetime of the license, but you need to use the same token to activate the theme (and get the demo themes and premium plugins).

    revans0636
    Participant
    Post count: 60

    That’s pretty much a generic error message to indicate your site couldn’t contact the updates.theme-fusion.com server. A quick page refresh will ‘usually’ resolve the issue for you (or just close the page, wait a couple of minutes, reopen it and try again).

    Avada’s success with 500,000 theme copies sold seems to tax their resources a bit at times when they release patches or theme updates; I just consider it acceptable growing pains, smile, and click refresh.

    revans0636
    Participant
    Post count: 60

    Pretty safe to say you’ve been hacked…

    Read this article – https://arstechnica.com/information-technology/2019/03/two-serious-wordpress-plugin-vulnerabilities-are-being-exploited-in-the-wild/

    As to the fix, I’d say some housekeeping on your part is in order. You’ll have to decide just how deep you want to go, and what your individual WP skillset will allow you to do. Simple fix is just to restore your site from backup, patch the plugins, and move on.

    Next time around, I’d suggest you install a WP security plugin like Wordfence Security – Firewall & Malware Scan as part of your basic site package, in addition to your WP bells & whistles plugins. Install the Wordfence free plugin or some other security plugin. Search the WP plugins for your choices. Wordfence Premium is what I use, and it does the job, but it’s not cheap…

    Read more here: https://www.wordfence.com/ They do offer a site cleaning service as well (never had to use it, but it’s an option) for around $179.

    Good luck.

    revans0636
    Participant
    Post count: 60

    Just checked and the currently bundled Revolution Slider version (v5.4.8.3) matches with the current version listed on the ThemePunch support site, so not following your comment about Avada using an older bundled version of the plugin?

    You might try contacting ThemePunch Support (the Revolution Slider author) and asking if they have any documentation of this issue and/or suggestions. FWIW, while ThemeFusion offers the slider in their Avada bundle, ThemeFusion doesn’t directly support the plugin beyond compatibility verification.

    If you don’t have active support for the slider plugin i.e. your own license/stand alone purchase code & activation (it’s not included with the bundled plugin in the Avada theme) so you can utilize ThemePunch support, you probably still should submit a Support Request to Avada so they are aware of a possible issue between the plugin and Avada. If you’re beyond the direct Avada support period, I’d suggest you submit it as a bug report.

    FWIW, I’m running about half of our sites with the Revolution Slider and not seeing this issue in our logs… my best guess is you’re looking at something in your web hosting environment.

    revans0636
    Participant
    Post count: 60

    @topdo9
    Submitted this issue with v2/v3 API keys on the CF7 Contact Form to Support on/about 12/19/18…

    Response I got from Sohaib Muzammal on 12/20/18 was

    Version 3 of recaptcha will not work with avada theme contact form at the moment. However, it is in our to-do list. And it will be implemented in the future versions of avada theme.

    As the internal Avada theme contact form is not the same as a CF7 plugin generated form, it wasn’t exactly what I needed in that instance, but it did indicate to me that Theme-Fusion is aware of/working on the problem. My work-around was 1) to rebuild my forms with the CF7 plugin, then just use the v3 API on my forms, and 2) leave BOTH the v2 & v3 keys in the profile.

    This was the initial thread in the Community Forum: https://theme-fusion.com/forums/topic/recaptcha-v3-api-with-avada-theme-options/

    revans0636
    Participant
    Post count: 60

    The Avada Support team is probably one of the best & most professional support groups I’ve had the pleasure to work with, period. That said, I’d suggest you create a temporary user name/password with admin access for your WP admin (and server FTP access if needed), then delete the temp access once your problem is resolved.

    revans0636
    Participant
    Post count: 60

    PHP 5.2 (5.2.16) was released 16 Dec 2010! That release also marked the end of support for 5.2. (http://php.net/archive/2010.php)

    You’ll save yourself a lot of frustration with the Avada theme if you provide a happy place for it to work… FWIW, WordPress.org recommends PHP 7.3 or greater (https://wordpress.org/about/requirements/).

Viewing 15 posts - 1 through 15 (of 53 total)