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Viewing 15 posts - 496 through 510 (of 522 total)
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  • Michael C
    Keymaster
    Post count: 522

    Hi @designbrei,

    This sounds like a compatibility issue with a specific version of Avada. To resolve please disable Fusion Builder, then run the update. That way the update should work fine. Once that has run you should then be able to update and activate the new builder without issues.

    Michael C
    Keymaster
    Post count: 522

    @revans0636

    Multiple emails means multiple emails (more than one). Clearly you know how to contact us, yet in this case decided to post in a community forum. You say you wanted community feedback, yet your question is clearly aimed toward ThemeFusion. Would a community member be able to answer this?

    How soon should we expect to (or will we) see all of the Avada Demos CF7 forms updated to add checkboxes/info label (so they have the same general feel as the internal Avada form with the Theme Options>>Contact Form>> Display Data Privacy Confirmation Box and label?

    Hence why I asked on the purpose for posting this in a community forum where it is a question towards ThemeFusion and not something that is going to end up in any worthwhile community discussion.

    My response and tone of response is down to a couple things:
    1. You are choosing to post in a community forum when really your question is just for ThemeFusion.
    2. Its not the first time you have done this.

    Regarding the actual query of the ticket with form consents. That is because we do not deem that necessary. Others may, which is why we provide the option in the theme. We are a theme developer, we provide the tools – which we have. The demos already come with full content and working forms.

    Yes, you may have been told in beta about an upcoming feature with contact forms. That is because you were a member of a closed beta. You have early access to the information and plans for the future – not all of which are confirmed and therefore ready for public release. Which is another reason why posting such things in a community forum is not appreciated. Especially when you already have a direct line to our staff if you want to ask a question or lodge a complaint.

    Complaints are expected and often lead to positive changes (as with the bug reporting feature). Nobody is saying that nothing negative can be posted on the forum. What is not positive is forum threads where no worthwhile discussion will take place – which is what I perceived this and the other thread to be about. Both of these I perceived to be complaints against ThemeFusion and discontent about the new company site rather than real complaints or questions.

    Note, this is me responding as an individual. I am not a spokesperson for ThemeFusion and do not pretend to be, as I am sure you can tell from my responses.

    Thanks

    Michael C
    Keymaster
    Post count: 522

    Hi @timavo, that will be coming from the Google Maps in the footer. Google Map embeds load Roboto as standard. If you remove the map or enable the privacy mode in Theme Options > Advanced > Privacy (and do not give it permission) then you should see the references go.

    Michael C
    Keymaster
    Post count: 522

    Also note, when checking, please check in an incognito window. If you are checking from a browser where you are signed into the back-end then you may have fonts loaded from CDN when going from back-end to front-end.

    Michael C
    Keymaster
    Post count: 522

    In that case please post a link to your website. Without at least that it is impossible to say. However based on the screenshots that is not Avada due to the fact the fonts are not loaded like that in the theme even if Google Fonts CDN is selected.

    Michael C
    Keymaster
    Post count: 522

    Hi timavo, please check your plugins. Almost certainly the other Google fonts will be coming from a plugin rather than the theme (for example Layer Slider/Slider Revolution).

    Michael C
    Keymaster
    Post count: 522

    revans0636, the forum is not a way to contact ThemeFusion. If you want to contact us directly about something then do so via the contact form. I know that you are aware that this is possible due to the fact you have already sent us multiple emails. What is the purpose of posting this on a community forum exactly? I have already asked this in another thread and yet here we are again.

    If you want flexible forms you use CF7. If you want a simple contact page you use the contact page template. There is no disconnect there. Is installing a free plugin with its own documentation so bad? Regarding the checkboxes, there is a built in method for adding that to CF7 if you want. Depending on the form set-up that is not necessary anyway, so is unlikely to be added by default. However if you deem it necessary then there is nothing stopping you from adding it.

    If you want to request a new feature then you can submit that via the contact form like is intended (there is even a specific drop-down for it) https://theme-fusion.com/contact-us/

    Michael C
    Keymaster
    Post count: 522

    @n_n, please stop spreading misinformation. I have already stated multiple times now that it is not related to the update. Indeed the other user here isn’t even using the latest version.


    @joshuaturksell
    , glad to hear that it is working now. I am actually already on the ticket system as well (just currently monitoring any forum threads which are starting to get out of control, hence my replies in this one).

    Michael C
    Keymaster
    Post count: 522

    @n_n,

    The latest version if 5.5.2, not 5.4.2. Like I have already stated, we have not changed the Google Map implementation in 5.5.2.

    Michael C
    Keymaster
    Post count: 522

    Hi,

    If you are running an old version of Avada and the maps just stopped, then the problem is not coming from the theme. Indeed if you check the developer console it states the problem for you:

    Google Maps JavaScript API error: InvalidKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#invalid-key-map-error

    Judging by the error, the problem is that there is a space at the start of the API key you have entered in the Theme Options. Note, if you are unhappy with a staff response then you can reply to the support ticket and provide feedback, rather than adding to a separate forum thread.

    Michael C
    Keymaster
    Post count: 522

    Change the option and compare. This is best option to see the results. You can always change them back in any case.

    Michael C
    Keymaster
    Post count: 522

    In Theme Options > Advanced – Theme Features – Avada Styles For Revolution Slider this can be turned off. There is also a page option for overriding if just wanting to remove on one page.

    Michael C
    Keymaster
    Post count: 522

    Assuming you are on the latest version and are referring to the image carousel element in the builder, then there is an option in Theme Options > Fusion Builder Elements – Carousel Element – Carousel Speed.

    Michael C
    Keymaster
    Post count: 522

    Patch released – #416385 – Template files update for compatibility with WooCommerce 3.4.1.

    Michael C
    Keymaster
    Post count: 522

    Hi murphree11. The problem you face is cross origin loading. If you open up the developer tools you will see:

    Access to Font at … from origin … has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin … is therefore not allowed access.

    This will be due to your WordPress set-up. Right now the front-end domain and the domain being used for assets are different. So you either need to change that so they are the same (recommended) or allow CORS. For which check out our documentation post – https://theme-fusion.com/documentation/avada/knowledgebase/are-your-font-awesome-icons-or-custom-fonts-not-showing-up/ (will depend on hosting type and permissions whether that will work)

Viewing 15 posts - 496 through 510 (of 522 total)