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  • martingluckman
    Participant
    Post count: 2

    I found the solution myself. Avada v 7.4.2 does not support mp4 audio files. When I converted the mp4 audio file to mp3 audio file, it loaded properly and even the Audio Player is now showing properly in the website. Hope this helps. Requesting Avada Support to upgrade Audio file support for the lates mp4 files also.

    Thanks, Partha

    martingluckman
    Participant
    Post count: 2

    I am unable to see the Audio Element when I view the page after uploading Audio details. I can see it in the Builder Live option but not when it is saved and separately viewed. I only see the full URL instead of Audio Image.

Viewing 2 posts - 1 through 2 (of 2 total)