Updated to 5.5.2 resulted in this fatal error

[designbrei]

#456950

…wp-content/themes/Avada/includes/upgrade/class-avada-upgrade-552.php on line 143

Is this something I can fix?

Thanks!

[Michael C]

#456972

Hi @designbrei,

This sounds like a compatibility issue with a specific version of Avada. To resolve please disable Fusion Builder, then run the update. That way the update should work fine. Once that has run you should then be able to update and activate the new builder without issues.

[designbrei]

#456980

Thanks for the help! All fixed. Thank you thank you thank you.

[lipinsky]

#469944

So how did I get my site back after the update? I can’t disable Fusion Builder due to the error.

The update should not have run if Fusion Builder is active or it should have disabled Fusion Builder.

This is just plain poor programming.

[Michael]

#470172

Hi @lipinsky

This has nothing to do with programming. When it does come to updating, be sure to follow our update instructions. These are our detailed update instructions:

Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

Important Update Info -> http://bit.ly/1FAmQpu

How to Update -> http://bit.ly/1H8JGzo

Fusion Patcher -> http://bit.ly/1QSd8Ol

Avada Change log -> http://bit.ly/1EK5mAg

Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

Thank you kindly

[Michael C]

#470710

Hi @lipinsky,

You can still disable the plugin via FTP by renaming the plugin folder or by disabling prior to updating. Also, please note, this is specifically for updating from previously unstable versions of the theme (5.1 > 5.1.4), not a general updating issue.

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