Home Forums Community Forum Unable to Save, Cancel or Close using Fusion Builder

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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • elbereth
    Participant
    Post count: 2

    When I try to use various elements (eg checklist or alert are the ones I’ve tried) I cannot save, cancel or close the content. Only way to get out is to refresh page

    I seem to only be able to use text editor element?
    WP is 4.9.6
    Avada is 5.1.6

    ravtec1
    Participant
    Post count: 1

    I am also having this issue … any solution?

    WordPress 4.9.6 running
    Avada 5.0.2

    elbereth
    Participant
    Post count: 2

    the solution was to upgrade the avada and then worked fine

    Michael
    Keymaster
    Post count: 445

    Thank you @elbereth and Hi @ravtec1

    @ravtec1 You do nned to update your theme to resolve this. Here are our detailed update instructions. Ensure you follow the update instructions carefully when updating.

    Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

    Important Update Info -> http://bit.ly/1FAmQpu

    How to Update -> http://bit.ly/1H8JGzo

    Fusion Patcher -> http://bit.ly/1QSd8Ol

    Avada Change log -> http://bit.ly/1EK5mAg

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    Thank you kindly

    gabrielepiersimoni
    Participant
    Post count: 1

    I have the same problem after WordPress update. When I try to modify some elements I can’t save, cancel or exit. I have Avada 5.2.2 and WordPress 4.9.8

    Michael C
    Keymaster
    Post count: 322

    Hi @gabrielepiersimoni

    If you are running Avada 5.2.2 then you should update to the latest version first. Then if you still have problems test with plugins disabled.

    yaufaniadam
    Participant
    Post count: 1

    I have same trouble…my avada version is 5.0.5 and the fusion builder version is 1.0.5 and fusion core 3.0.5
    I was download latest version fusion builder from login member in theme-fusion. I download fusion builder version 1.7.2 and fusion core 3.7.2.
    I was delete old version fusion and replace with the latest plugin i download but the problems not fixed.
    I still can’t click button save, exit or x when edit container.

    I think Avada must the old user to renew the lisence and this is very bad.

    timarim01
    Participant
    Post count: 1

    I have the same problem!
    All of the plugins are deactivated. I have Avada Version 5.2.2, still the same problem from months.
    It is annoying beause that is the purose of using Avada, simplicity. But now it seems, we need to search additional plug ins that serves the same purpose but may slower the site.

    Any advice how to fix it?
    And yes, WordPress is also updated.

    Could you suggest which version or version combination of Avada and WordPress could work? When I started to use Avada, I hadnt have any problems.

    Thank you so much

    Michael C
    Keymaster
    Post count: 322

    Hi @timarim01. 5.2.2 is not the latest version of the thee (5.7.2 is at the time of writing). So if you are having problems the first thing you should do is update the theme, Fusion Core and Fusion Builder.

    @yaufaniadam it sounds like you are mixing an old version of Avada and new version of Fusion Core and Fusion Builder. That should not be the case. If you are updating the plugins you should be updating the theme first.

    Michael
    Keymaster
    Post count: 445

    These are our detailed update instructions:

    Updating from an old version of Avada? -> http://bit.ly/2AHpT3k

    Important Update Info -> http://bit.ly/2nbcpDb

    How to Update -> http://bit.ly/2nbFtuj

    Fusion Patcher -> http://bit.ly/2KqtCBL

    Avada Change log -> http://bit.ly/2ndA9XB

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

    Get Avada Support.

    We look forward to helping you!

    Thank you kindly

    website dev
    Participant
    Post count: 1

    I had this problem before and now again. I can not save anything, so I can not make changes in existing pages. There are NO updates I can do (I have the latest version). I have disabled plugins etc.
    AVADA should fix this soon.

    Michael
    Keymaster
    Post count: 445

    Hi @newtonfilm

    You have active support and because our support team does not provide support via the community forum, please create a ticket using the link below and our team will gladly help.

    Click Here To Get Avada Support

    Thank you kindly

Viewing 12 posts - 1 through 12 (of 12 total)
Only users with a registered purchase of Avada can post to the community forum. Please register your purchase here.