Avada Forums Community Forum This purchase code has been locked

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • DigOrder
    Participant
    Post count: 1

    Hi,

    I got the message when register in my new domain name to prebuilt.

    “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”

    I have REMOVE LICENSE, FETCH DOMAIN, CLEAR DOMAIN. But it is still not working.
    Please help me to un-lock it.

    Thank you very much.

    Ammar. S
    Keymaster
    Post count: 2438

    Hello @DigOrder

    The remove license / unregister option is not meant to unlock the purchase code, this message meant the purchase code was used in a manner that violates regular license usage, however in order to check this further I am sending you an email on the associated address with this account, please check it so we can further assist you.

    Thanks

    -Ammar

    Armidare
    Participant
    Post count: 5

    I have de same problem, please help me too.

    Ammar. S
    Keymaster
    Post count: 2438

    Hello @Armidare

    I am sending you an email on the registered email address aswell further.

    Thanks

    -Ammar

    jr_Trust22
    Participant
    Post count: 1

    Hi @Ammar,
    I am having the same issue as we changed our primary domain. Can you send me the email too? Thank you very much!

    Ammar. S
    Keymaster
    Post count: 2438

    Hello jr_Trust22

    Please do check your email so we can further investigate into this matter.

    Thanks

    -Ammar

Viewing 6 posts - 1 through 6 (of 6 total)
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