Avada Forums Community Forum theme options blank pages

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • dprosdocimo
    Participant
    Post count: 1

    Hi, some of the page of the theme options are blank (gray actually) without any texts.
    What’s happening? I cannot modify some layouts and options

    thanks
    D

    Michael
    Keymaster
    Post count: 715

    Hi @dprosdocimo

    Sounds very much like your theme needs to be updated to the latest version, which right now is Avada 5.6.

    When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:

    Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

    Important Update Info -> http://bit.ly/1FAmQpu

    How to Update -> http://bit.ly/1H8JGzo

    Fusion Patcher -> http://bit.ly/1QSd8Ol

    Avada Change log -> http://bit.ly/1EK5mAg

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

    Click Here To Get Avada Support

    We look forward to helping you!

    Thank you

    samharry
    Participant
    Post count: 4

    The latest upgrade for plugin “Woo Order Note Templates” breaks the theme options page in Avada. I disabled it and no longer saw a blank page.

    Michael
    Keymaster
    Post count: 715

    Hi @samharry

    I am guessing you are referring to this plugin? -> https://wordpress.org/plugins/woo-order-note-templates/ – if yes, it is just over 400 installs. You will need to have the conflict checked with the plugin developer

    Thank you kindly

    samharry
    Participant
    Post count: 4

    I just wanted others to know that this is not an Avada problem.

    Michael
    Keymaster
    Post count: 715

    Hi @samharry

    No worries at all. I would let the plugin developer know in case he wants to check into it and fix for any others wanting to use the plugin with Avada

    Thank you again

    MP
    Participant
    Post count: 1

    This is happening for our site as well.

    Some theme options pages work, and others are bright orange or blank.

    I recently installed a new theme. All plugins are updated. The system status page is also showing one error that our PHP max input vars is 1000. But the value is confirmed to be 2000. I don’t know if this is related.

    Ammar. S
    Keymaster
    Post count: 2435

    Hello @MP

    You have a valid support and should be able to open a support ticket with our team, please follow the link below and open a ticket with your site details and our team will gladly check this out for you.

    Because the ThemeFusion Community Section is only meant for community discussions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you

    Click Here To Create An Account & Get Avada Support

    Thanks

    -Ammar

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