Avada › Forums › Community Forum › Theme broken if logged out

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • kirstycallaghanricochetb2b
    Participant
    August 25, 2021 at 2:56 pm
    Post count: 3
    #871690

    Hi,

    Avada is working perfectly fine until I log out and the pages are broken and unformatted. I just logged in to add a new event via The Events Calendar plugin (which I do a few times a week). When I sent to the client, they mentioned that the pages were all broken and unformatted. As mentioned – site looks completely fine when I’m logged in and viewing live but once I’m logged out – it changes.

    – I’ve deactivated all plugins and its still not loading properly.

    – I’ve flushed the Avada cache and my own cache as well.

    Any ideas? Support has conveniently expired and I don’t have a clue what to do!

    Site is EORC-CREO.CA

    Ammar. S
    Keymaster
    August 26, 2021 at 4:06 pm
    Post count: 2593
    #871710

    Hello There

    Sounds like an issue due to some form of cache (browser, plugin, server). Cache is great because it stores your theme files which helps speed up viewing. At the same time, this can lead to issues since it allows the browser to use old data. Thankfully there is an easy solution to this.

    Please clear out any cache you are using and check to see if the issue is fixed. For information on how to clear bowser, plugin and server cache, please see this post => https://theme-fusion.com/avada-doc/special-features/general-cache-information/

    Thanks

    -Ammar

    mlinden1777
    Participant
    August 22, 2022 at 9:07 pm
    Post count: 1
    #884678

    Help! This is happening to me and I have no idea how to fix it! Cache clearing doesn’t help.

    Ammar. S
    Keymaster
    August 23, 2022 at 1:41 pm
    Post count: 2593
    #884755

    Hello @mlinden1777

    Please try disabling your CSS and JS compiler and then also try resetting your cache, please also disable any 3rd party plugin(s) if you are using them and check from different browsers.

    Thanks

    -Ammar

    sburning
    Participant
    December 31, 2022 at 11:09 pm
    Post count: 1
    #887829

    Was this issue ever resolved? I’m dealing with it right now as well.

    ron_pentia_dk_bb
    Participant
    January 2, 2023 at 10:35 am
    Post count: 1
    #887837

    I’m having the same issue. Has anyone been able to resolve it?

    Ammar. S
    Keymaster
    January 3, 2023 at 9:42 am
    Post count: 2593
    #887852

    Hello @sburning @ron-pentia-dk-bb

    You both have a valid support, please open a support ticket so our team can assist you with this further.

    Click Here to Get Avada Support

    Thanks

    -Ammar

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