The purchase code is already being used on another domain.

[d33shin]

#887065

I reinstall WordPress on my server and Avada theme can’t be registered sayting “The purchase code is already being used on another domain.”
Does anyone know how to solve this?

[Ammar. S]

#887070

Hello @d33shin

With our system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

Thanks

[AngryAvadaCostumer]

#887399

the same thing happened to me this morning, I tried to update my website and then I am surprised that my avada them is UNREGISTERED and I received this message “The purchase code is already being used on another domain.” Despite the fact I bought the theme with its purchase code. I think there is a problem in the platform, but the technicians are too busy to find a solution and solve it, even though they have received a lot of complaints about this issue.

[Shaminder]

#887400

Hi @AngryAvadaCostumer

In the comment above, @Ammar. S has already mention a way to address the issue. You can unregister the site via the Avada support account and then re-register it via the regular registration method in the site

In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/
Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/ed-yKwtDIXmd
Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/jL9J2FBZLSiT
Once unregistered, the purchase code can be used once again

If you do not see the code in the support account then you can add it via the register area, Screenshot here → https://tinyurl.com/29zq47vv

Note that the Avada community forum is primarily for a user to user interaction.

If you would like hands-on assistance here, please create a support ticket here → https://theme-fusion.com/support/submit-a-ticket/

Thank you!

Shaminder

[MariusPerron]

#889050

THAT WORKED !

Thank you.

[thecubedone]

#889052

These option to register the code is not available for me. Is it possible that since I never registered them before support ended (2017) or that my account is too old that its a legacy account? I have two Avada codes I need to unregister as I have taken those domains offline and would like to use them on new ones.

[thecubedone]

#889054

Not sure if one of you all did something but it is showing up now. Thanks!

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