The purchase code has been registered too many times. (ISSUE)

[theintrigued]

#889762

I tried to add the registration code after installing the theme in my website and it gives me this message:
“The purchase code has been registered too many times. Please contact ThemeFusion to resolve.”

I goto Themefusion contact to ‘resolve’ but my Support Period has expired, which means I can’t contact Support in any way.

Any ideas how to work around this?
Is there a way to contact support for issues when the message itself tells you to “Please contact ThemeFusion to resolve”?

[theintrigued]

#889763

Alright, I found the solution.

You need to reset/unregister your purchase code from the Support> My Account> Purchase Code section.
Unregister it from there and adding the purchase code to the new site will solve the issue.

[Author]

Posts