Avada Forums Community Forum ‘The purchase code has been registered too many times’

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  • KingBenny1
    Participant
    Post count: 1

    Hi,

    I am getting a error message:

    The purchase code has been registered too many times. Please contact ThemeFusion to resolve.

    I know this is an issue with Avada and not an issue with me registering it too many time, however it seems as though it is a way to force you to buy another 6 months support to rectify the issue?

    Is there a way I can I get the error removed without paying another $49?

    Ammar. S
    Keymaster
    Post count: 2435

    Hello @KingBenny1

    No, it is not a way at all for someone to buy 6 months support, this is indeed an issue with customer re-registering an already registered purchase code, also we have given full control to every customer on how this can be reset simply from your own support account, this does not require a valid active support at all, we suggest you to please read our documentation that explains it all in details here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/

    You can simply go to your Support Account > Purchase Code tab and then unregister it from there to register it again once and this does not require an active support account.

    Thanks

    -Ammar

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