Avada Forums Community Forum support ticket

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • elixhi
    Participant
    Post count: 1

    I just purchased a support license but it doesnt give me a token so I can submit a ticket.

    Ammar. S
    Keymaster
    Post count: 2234

    Hello @elixhi

    This is Ammar and I am Support Manager here at ThemeFusion, can you please log out and log back into your support account and see if the support status is changed for you, if however not then please send us an email with your purchase code and support extension details to support@theme-fusion.com

    Thanks

    -Ammar

    Ammar. S
    Keymaster
    Post count: 2234

    Hello @Eliana

    I have sent you an email on the registered email address and your account is coming up as VERIFIED, can you please check your inbox and respond back to us.

    Thanks

    rrredmond
    Participant
    Post count: 1

    Very confused. Trying to learn Avada. Hello, I have recently purchased Avada. I’ve been working on how to use it for 3 days now. I have gone through tutorials and read documentation.
    I have been in the technology field for 20 years, but this is the first time I have tried designing a website without WSIWYG. And yes, I’ve used Fusion Live To tell you the truth it just took me 15 minutes to double register with tokens in order to send this ticket.
    I don’t want to give up On Avada, but this time my perseverance in learning something new is not working. I’m thinking of just taking the 60.00 as a loss and going back to GoDaddy.
    If you have any suggestions other than guiding me back to the tutorials, I would really appreciate them.

    Again, I don’t want to give up on Avada.

    Thank you,

    Richard Redmond
    San Diego, CA
    619-273-3687

    Ammar. S
    Keymaster
    Post count: 2234

    Hello @rrredmond

    I see that you have opened up a support ticket already with our team and our representative have responded to you about this, we are waiting on your response about this so can you please respond back so our team can back to you about this?

    Thanks

    -Ammar

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.