Support period with no accuss of support. Upset.

[LilyAvada]

#836165

Hi, Avada,

I still have 2 months of support remaining (expired at 18 Mar 2021)

But today (6th Jan 2021), I try to write a new support ticket, the system shows me:

“Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here.” So I have not access to get support ticket.

Any one can help me?

I’ve checked on my themeforest account, it shows “2 months of support remaining”.

Thanks

[Ammar. S]

#836175

Hello @LilyAvada

I am checking the issue with your account, I have sent you an email so please check it and get back to me further so we can resolve this.

Thanks

-Ammar

[Author]

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