Avada Forums Community Forum Support period with no accuss of support. Upset.

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  • LilyAvada
    Post count: 2

    Hi, Avada,

    I still have 2 months of support remaining (expired at 18 Mar 2021)

    But today (6th Jan 2021), I try to write a new support ticket, the system shows me:

    “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here.” So I have not access to get support ticket.

    Any one can help me?

    I’ve checked on my themeforest account, it shows “2 months of support remaining”.


    Ammar. S
    Post count: 2593

    Hello @LilyAvada

    I am checking the issue with your account, I have sent you an email so please check it and get back to me further so we can resolve this.



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