Avada Forums Community Forum Support Access Not Renewed

Tagged: ,

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • jeremychoi
    Participant
    Post count: 5

    Hi, I can’t find an email to email you guys.

    I activated my renewal, see below.

    But in the support, it still says, “your support has expired.”

    Jeremy

    jeremychoi
    Participant
    Post count: 5
    Ammar. S
    Keymaster
    Post count: 2253

    Hello @Jeremychoi

    This is Ammar and I am Support Manager here at ThemeFusion. I am going to send you an email on your registered email address, I want you to please follow the instructions on that email and reply me back further there so we can sort this out, generally logging out of your support account and logging back in should reset the support status for you.

    Thanks

    -Ammar

    jeremychoi
    Participant
    Post count: 5

    That worked. Thank you. I did that last night but it didn’t work right away. I guess, I gave up or did it too soon.

    Thank you! You can close this thread or delete it now.

    Ammar. S
    Keymaster
    Post count: 2253

    Hello @jremychoi

    Glad to hear you’re all set now 🙂

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.