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Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • gv0000
    Participant
    May 21, 2018 at 12:21 am
    Post count: 4
    #442329

    Hi guys!

    For some reason my social icons are not showing on Desktop browsers, even when I shrink down the screen or use inspector tools to mock a mobile view, anyone have any idea why? It looks like pretty much all the useful info from the forums has been deleted so I’m not sure where to look. Any possibility that the view issue is because I’m using a Mac?

    Thanks!

    oomkt
    Participant
    May 21, 2018 at 10:06 am
    Post count: 4
    #442588

    Same problem here

    ncedcloud
    Participant
    May 21, 2018 at 8:22 pm
    Post count: 1
    #443464

    same problem here too on my site ncedcloud i decided to change the theme until the problem resolve i will come back to themefusion for aftersome time

    Sputy
    Participant
    May 21, 2018 at 11:01 pm
    Post count: 1
    #443561

    Hi there, this happens if the URL is empty, so it’s a feature not a bug 😉

    gv0000
    Participant
    May 21, 2018 at 11:11 pm
    Post count: 4
    #443568

    The links are not empty, they work as expected on literally every other browser. This is a bug.

    murphree11
    Participant
    May 29, 2018 at 2:02 pm
    Post count: 2
    #451385

    same problem

    Michael C
    Keymaster
    May 29, 2018 at 2:24 pm
    Post count: 437
    #451400

    Please post a website address, otherwise it is impossible to say what the problem is. If you do believe it to be a bug you can also report it via the contact form, however if you are going to do that please also provide full information.

    gv0000
    Participant
    May 29, 2018 at 2:53 pm
    Post count: 4
    #451478

    When I tried to reach out for support I was told I needed to purchase support to get this bug fixed. I was hoping to get some help from the forum but it looks like they nuked all the old documentation, so now you have to pay for support instead of trying to learn from the community forum.

    Michael C
    Keymaster
    May 29, 2018 at 3:00 pm
    Post count: 437
    #451493

    As I said, if you think it is a bug then you can report it via the contact form. If it really is a bug then it will be fixed in the theme.

    Secondly, as I already explained, you will need to supply a website address or at the very least more information about the problem if you expect other people to be able to help. If you don’t then there simply is not enough information to help you.

    Finally, we have not “nuked all the old documentation”. We removed outdated and largely misinformed and misleading information from the old community forum. The official documentation is still there and can be accessed. Additionally, nobody is forcing paid support on you. If you purchased before the paid support was introduced (by Envato, not by us) then we still offer free support. Then if you purchased after paid support was introduced then this was clearly stated in the terms of the purchase.

    gv0000
    Participant
    May 29, 2018 at 3:09 pm
    Post count: 4
    #451497

    Oh okay, I didn’t realize that the contact form had a “Bug Report” option. I had only seen “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.” when I tried to open a support ticket.

    I sent the bug report in the contact form, maybe they will be able to fix this.

    murphree11
    Participant
    May 29, 2018 at 6:09 pm
    Post count: 2
    #451676

    My site is http://eq-pc.com the icons briefly came back for me since I made the comment but then they disappeared again. I’ve had serious issues with my site crashing and I suspect this is connected or a symptom. I’ve tried to correct by all standard methods, disable plugins, edit php restrictions even moved host. I’m still trying to figure out the issue. I’ve installed Avada for two other clients and don’t have any issues.

    It seems the icons disappear after my site goes down. If the site is stable then they come back.

    Current hosted with a Bitnami T2 micro instance on AWS 1 CPU, 1GB Memory.

    Michael C
    Keymaster
    May 30, 2018 at 8:09 am
    Post count: 437
    #452153

    Hi murphree11. The problem you face is cross origin loading. If you open up the developer tools you will see:

    Access to Font at … from origin … has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. Origin … is therefore not allowed access.

    This will be due to your WordPress set-up. Right now the front-end domain and the domain being used for assets are different. So you either need to change that so they are the same (recommended) or allow CORS. For which check out our documentation post – https://theme-fusion.com/documentation/avada/knowledgebase/are-your-font-awesome-icons-or-custom-fonts-not-showing-up/ (will depend on hosting type and permissions whether that will work)

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Viewing 12 posts - 1 through 12 (of 12 total)
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