Avada Forums Community Forum Shortcodes not converted to new format after updating

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  • hankmoody
    Participant
    Post count: 1

    I tried submitting a ticket to support but I got a critical error 🙂

    Hello,

    Context:
    I am doing the migration of a website, I still have the old .com website and migrating to new WP/Theme/Host on a .fr TLD.

    Issue:
    After migrating a website from 4.0.3 to 5.9.1 and doing the conversion (converting successfully the old format and most of the shortcodes) I clicked the update from WP dashboard to update the theme to the current 7.8.1 version.
    But I still see that some shortcodes like dropdown, youtube embed …etc on the event page are still present:

    I tried to run manually as described here:
    https://theme-fusion.com/documentation/avada/how-to/how-to-convert-your-website-to-avada-50/#manual

    > With no effect

    To compare
    The Old Website: https://seguiniere.com/evenement/tres-y-compadres-2
    The New website: https://seguiniere.fr/evenement/tres-y-compadres-2

    Maybe the conversion script didn’t take the event page into consideration?

    Can you help me on that?

    Thanks,

    Ammar. S
    Keymaster
    Post count: 2333

    Hello There

    We have sent you a ticket on the associated email with this account, can you please check and get back to us further. You have a valid support and opening up a support ticket shouldn’t be an issue.

    We will check this for you further.

    Thanks

    -Ammar

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