Scroll glitch on mobile after installing 6.1.2 update

[iconsoft]

#690845

Hi Avada Community,

After a recent update of the Avada Theme from version 5.6.1 to the latest available version 6.1.2, the unexpected scroll glitch appeared.

When you are trying to scroll down from the top of the site the scroll jams and stops for a few seconds. The same glitch is present when trying to scroll up from the bottom of any page on the website.

Please find below the link to the video showing the issue.

https://photos.app.goo.gl/6YKEyYpJAYrUDbsP6

Site’s url – https://www.klmimmigration.com

PS Smooth scrolling, Sticky footer, and parallax are turned off in the theme’s settings.

Please help us to resolve the issue.

Thank you in advance,

Nick

[iconsoft]

#692876

Anyone here?

[talder88]

#867103

Hi,

Was there any response on this as to what is causing this or how to resolve it as I am having the exact same issue?

Would appreciate some assistance.

Cheers

[lewis.brown]

#871866

Bumping this post as I have this same issue today.

[KDyer87]

#875058

Bumping the post again. I am having the same issue!

[GertMath]

#875750

I’m having the same issue on avada 6.2.3, did someone find a solution to this problem?

I thought about updating avada to the latest version but this resulted in changing the whole layout of my woocommerce webshop (all product images where out of place). Luckily we had a backup to go back to the previous avada version.

[Ammar. S]

#875777

Hello @GertMath

Please know that 6.2.3 is a really older version of theme, please make sure that you have updated to our latest version already that is 7.5 and check again with the issue.

Thanks

-Ammar

[fergweb]

#876011

Yeah–this isn’t a version issue. I’m using 7.6 and having the same issues. **EXACTLY** the same in the video posted above <https://photos.app.goo.gl/6YKEyYpJAYrUDbsP6&gt;

Disabled plugins, cleared cache–all the greatest hits but nothing worked except…

…The only thing that cleared it up was disabling CORE and BUILDER. Obviously that’s not a solution, but the bottom line result was that the “sticky scrolling” (mobile ONLY and across all browsers) issue was resolved with those two plug-ins disabled.

It happened once before but it’s not common; I have 80+ sites using Avada. But it HAS raised its ugly head once more.

An odd little quirk is that it seems to recoil especially hard to a “quick flick of the finger” scroll (99.99% of users) and is less “irritated” with a gentle, slow-motion scroll. I know that’s of no value and offers no solution but that’s what I’ve found

[hschneider]

#876275

Same problem here with Avada 7.6.

[hschneider]

#876276

After adding this CSS, it only hangs at the start and the end of the page. So this is not a 100% solution:

`@media only screen and (max-device-width:800px) {
body {
height: 100vh;
width: 100vw;
overflow-y: auto;
overflow-x: hidden;
}

#wrapper {
overflow-x: visible !important;
}
}

[hschneider]

#876409

Disabling the CSS compiler in the Avada Performance Settings solved the problem for me.

[nut_cracker]

#886311

Did anyone ever find a solution this? I seem to have the same problem. This is a tough one.

[Fp]

#886460

Did anyone find a solution? I’ve tried adding the CSS from @hschneider and Disabling the CSS compiler. But still does it not work.. It’s really annoying me.

[Michael]

#886467

Hi @fp

You have active support, and our support team does not provide support via the community forum. If you need assistance, please create a support ticket using the link below, and our support team will gladly assist you.

Click Here To Get Avada Support

Thank you kindly

[Author]

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