Avada Forums Community Forum Scroll glitch on mobile after installing 6.1.2 update

Viewing 14 posts - 1 through 14 (of 14 total)
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  • iconsoft
    Participant
    Post count: 2

    Hi Avada Community,

    After a recent update of the Avada Theme from version 5.6.1 to the latest available version 6.1.2, the unexpected scroll glitch appeared.

    When you are trying to scroll down from the top of the site the scroll jams and stops for a few seconds. The same glitch is present when trying to scroll up from the bottom of any page on the website.

    Please find below the link to the video showing the issue.

    https://photos.app.goo.gl/6YKEyYpJAYrUDbsP6

    Site’s url – https://www.klmimmigration.com

    PS Smooth scrolling, Sticky footer, and parallax are turned off in the theme’s settings.

    Please help us to resolve the issue.

    Thank you in advance,

    Nick

    iconsoft
    Participant
    Post count: 2

    Anyone here?

    talder88
    Participant
    Post count: 3

    Hi,

    Was there any response on this as to what is causing this or how to resolve it as I am having the exact same issue?

    Would appreciate some assistance.

    Cheers

    lewis.brown
    Participant
    Post count: 7

    Bumping this post as I have this same issue today.

    KDyer87
    Participant
    Post count: 4

    Bumping the post again. I am having the same issue!

    GertMath
    Participant
    Post count: 1

    I’m having the same issue on avada 6.2.3, did someone find a solution to this problem?

    I thought about updating avada to the latest version but this resulted in changing the whole layout of my woocommerce webshop (all product images where out of place). Luckily we had a backup to go back to the previous avada version.

    Ammar. S
    Keymaster
    Post count: 2546

    Hello @GertMath

    Please know that 6.2.3 is a really older version of theme, please make sure that you have updated to our latest version already that is 7.5 and check again with the issue.

    Thanks

    -Ammar

    fergweb
    Participant
    Post count: 3

    Yeah–this isn’t a version issue. I’m using 7.6 and having the same issues. **EXACTLY** the same in the video posted above <https://photos.app.goo.gl/6YKEyYpJAYrUDbsP6&gt;

    Disabled plugins, cleared cache–all the greatest hits but nothing worked except…

    …The only thing that cleared it up was disabling CORE and BUILDER. Obviously that’s not a solution, but the bottom line result was that the “sticky scrolling” (mobile ONLY and across all browsers) issue was resolved with those two plug-ins disabled.

    It happened once before but it’s not common; I have 80+ sites using Avada. But it HAS raised its ugly head once more.

    An odd little quirk is that it seems to recoil especially hard to a “quick flick of the finger” scroll (99.99% of users) and is less “irritated” with a gentle, slow-motion scroll. I know that’s of no value and offers no solution but that’s what I’ve found

    hschneider
    Participant
    Post count: 5

    Same problem here with Avada 7.6.

    hschneider
    Participant
    Post count: 5

    After adding this CSS, it only hangs at the start and the end of the page. So this is not a 100% solution:

    `@media only screen and (max-device-width:800px) {
    body {
    height: 100vh;
    width: 100vw;
    overflow-y: auto;
    overflow-x: hidden;
    }

    #wrapper {
    overflow-x: visible !important;
    }
    }

    hschneider
    Participant
    Post count: 5

    Disabling the CSS compiler in the Avada Performance Settings solved the problem for me.

    nut_cracker
    Participant
    Post count: 12

    Did anyone ever find a solution this? I seem to have the same problem. This is a tough one.

    Fp
    Participant
    Post count: 1

    Did anyone find a solution? I’ve tried adding the CSS from @hschneider and Disabling the CSS compiler. But still does it not work.. It’s really annoying me.

    Michael
    Keymaster
    Post count: 748

    Hi @fp

    You have active support, and our support team does not provide support via the community forum. If you need assistance, please create a support ticket using the link below, and our support team will gladly assist you.

    Click Here To Get Avada Support

    Thank you kindly

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