Avada Forums Community Forum Responsive Menu and Sidebar display not working after AVADA upgrade 5.6

Viewing 15 posts - 1 through 15 (of 19 total)
  • Author
    Posts
  • juleral
    Participant
    Post count: 2

    Just uploaded 5.6 and the responsive menu and sidebar are not working when the site is viewed on my mobile phone (horizontal view). They display as would on a PC screen, thus the menu appears in full and any page with a side bar is scrunched up. has this happened to anyone else with the upgrade? Any idea how to fix? Thank you for any advice.

    Michael C
    Keymaster
    Post count: 532

    Hi juleral,

    Ensure that you have cleared all the caches you have running. Also if you have additional minification running, test with that disabled. From the description it very much sounds cache or minification related.

    christinaduvinage
    Participant
    Post count: 1

    Same Problem here. Clearing cache is not solving the issue for me. No minification running either. Any other idea?

    Michael
    Keymaster
    Post count: 684

    Hi @christinaduvinage

    Also check for 3rd party plugin conflicts and that the update was performed correctly. As a benchmark, you can check any of the Avada online demos (All running version 5.6.1) on mobile and see the menu/sidebar working as expected -> https://avada.theme-fusion.com/

    These are our detailed update instructions:

    Updating from an old version of Avada? -> http://bit.ly/2pPNngZ

    Important Update Info -> http://bit.ly/1FAmQpu

    How to Update -> http://bit.ly/1H8JGzo

    Fusion Patcher -> http://bit.ly/1QSd8Ol

    Avada Change log -> http://bit.ly/1EK5mAg

    Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update

    Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM

    If you need further assistance please do create a ticket and our team will gladly check your site and assist you.

    Click Here To Get Avada Support

    We look forward to helping you!

    Thank you kindly

    Webgeist
    Participant
    Post count: 3

    We have also problems with mobile menu and a sidebar that doesn’t disappear at mobile.
    Avada 5.6.1
    No influence:
    – Deactivation of all Plugins
    – Deactivation and activation of Responsive Design in Avada Settings
    – Activation of the main theme instead of the child theme

    We tried it with different devices.

    Thanks for any help!

    Webgeist
    Participant
    Post count: 3

    We did a rollback to 5.5.1 and everything works fine.

    juleral
    Participant
    Post count: 2

    Hi,

    After doing all of the things you and everyone else advised above, I eventually solved the problem by clearing my custom css (in my child theme). I did not identify which custom css was causing the problem (I did not have much), so cleared it all and everything was back working. Hope this helps.

    Webgeist
    Participant
    Post count: 3

    Thank you, there was a css problem because of a wrong character. Now responsive works with 5.6.1. Thanks!

    frontdesigner
    Participant
    Post count: 1

    I have a similar Problem. It looks good until I drag the window to approx. 500px with and then the whole content gets shoved to the left side and gets cut off. The Moblie version does not work for Iphone also some content like 1/3 to the left and 1/3 to the right gets cut off. Please let me know if you have a solution to this.

    Thank you

    quedao
    Participant
    Post count: 2

    Same problem here, i have a woocommerce site, the products used to adapt to the whole screen width on mobile devices but know mobile devices are showing like a desktop.

    emrecos
    Participant
    Post count: 1

    Hi,
    Cleared custom css totally and worked fine for me.
    Version : 5.6.2

    gijsheerkens
    Participant
    Post count: 2

    I have the same problem and couldn’t fix it until now. I disabled all plugins, deleted all custom CSS and deleted all cache but this didn’t solve the problem.

    Are there any other possibilities?

    gijsheerkens
    Participant
    Post count: 2

    Had to go back to an older Avada version to solve the problem. I see many people have this issue, so please have a look into this.

    Michael C
    Keymaster
    Post count: 532

    To clarify a few things here to avoid further confusion.

    1. @gijsheerkens you have active support. If you require support you can do so via the submit a ticket form – https://theme-fusion.com/support/submit-a-ticket/

    2. The actual problem in this ticket is a general one which can be caused by many different issues. So although something may appear to be the same, it does not mean it is the root cause. As can be seen by the fact other users in the same ticket solved the problem by clearing invalid custom CSS and for others that was not the case.

    3. Many people do not have this problem and if there was a widespread problem with our update then we would release a patch. Additionally, we cannot solve a problem without knowing what it is. In which case we would need further information from you. This particular thread was created when 5.6 was released. Since then we have 3 more releases, all of which we monitor through ticket support. If you do have a problem, please create a support ticket rather than reverting to a previous version.

    Thanks

    BPSINT
    Participant
    Post count: 1

    I had the same problem (using Avada 5.7). For me disabling the plugin JCH Optimize solved the problem.

Viewing 15 posts - 1 through 15 (of 19 total)
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