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  • niteshkr.in
    Participant
    Post count: 1

    Hi,

    I have been using the Avada theme for the last 4 years, and suddenly I noticed that my site is not updating its plugins as there is a registration error. I have tried to re-register it with the purchase code, but it says that “The purchase code is already being used on another domain”, however, I am only using this Avada website on a single domain and it’s a single user purchase.

    Can anybody help me with it,

    Thanks & Regards,

    Nitesh

    Ammar. S
    Keymaster
    Post count: 1663

    Hello Nitesh

    Thanks for contacting us, I hope you are having a good day! this is Ammar and I am Customer Ambassador at ThemeFusion.

    With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to your support account and removing the domain from there and click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

    Thanks

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