Avada Forums Community Forum Purchase code has been locked

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Viewing 8 posts - 16 through 23 (of 23 total)
  • Author
    Posts
  • williewong_79
    Participant
    Post count: 1

    Hi there, I’ve tried this theme several times, but now I when I want to use it I cant register. It says “The purchase code has been registered too many times. Please contact ThemeFusion to resolve.” What should I do now, I need to activate this theme now, for starting my project. Thanks

    Ammar. S
    Keymaster
    Post count: 2551

    Hello @williewong_79

    That is different from the purchase code being locked, With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

    Thanks

    -Ammar

    erynje1
    Participant
    Post count: 10

    Hello Ammar,
    I have contacted the form and still have not received support, can you please check again.
    Thank you so much

    Ammar. S
    Keymaster
    Post count: 2551

    Hello @erynje1

    I am sending you an email on the provided email address at this account, can you please check your inbox so we can further assist you.

    Thanks

    -Ammar

    ozodeck
    Participant
    Post count: 1

    I have the same issue. I have unregistered thought but still getting this error.

    Ammar. S
    Keymaster
    Post count: 2551

    Hello @ozodeck

    We will reach you out regarding this further on your provided email address associated with this account.

    Thanks

    -Ammar

    designerznext
    Participant
    Post count: 1

    My Purchase code is locked too kindly look into this matter

    Ammar. S
    Keymaster
    Post count: 2551

    Hello @designerznext

    One Avada purchase code is only meant to be used with a single domain at a time, any purchase code that is being used on multiple domains is auto locked by our registration system and this is explained here => https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/

    If your support is expired and you have a locked purchase code, it needs to be evaluated by our team further before it is available to be used, this will require everyone to reach out to our support.


    @designerznext
    , I will be sending you an email further on the associated address with this account to look into this.

    Thanks

    -Ammar

Viewing 8 posts - 16 through 23 (of 23 total)
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