Avada Forums Community Forum Purchase code has been locked

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Viewing 15 posts - 1 through 15 (of 23 total)
  • Author
    Posts
  • bcerron
    Participant
    Post count: 4

    Hi,

    I’m receiving this message in my dashboard:

    “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”

    I’ve no clue why I’m receiving this message, and don’t know when I violate the license terms.

    Thanks in advanced.

    Cheers

    Maximus80
    Keymaster
    Post count: 85

    Hello,

    your purchase code has been activated on several domains, which violates our license terms, thus it got locked.
    I will un-lock it for you, so you can use it on one single domain.

    Thanks

    bcerron
    Participant
    Post count: 4

    Thanks a lot!

    juandaviduenas
    Participant
    Post count: 1

    I have the same problem. I´ve testing the license in several domains and I´ve blocked. ¿can you unlock my license?

    Ammar. S
    Keymaster
    Post count: 2540

    Hello @Juandaviduenas

    Please check your email associated with this account so we can assist you further with this.

    Thanks

    -Ammar

    ounal
    Participant
    Post count: 1

    Hi bro,
    I am also getting the same error.How can I resolve this error?

    Ammar. S
    Keymaster
    Post count: 2540

    Hello @Ounal

    Please send us an email to support@theme-fusion.com with the purchase code you are facing issues with in this case.

    Thanks

    -Ammar

    giljo
    Participant
    Post count: 2

    Please help.. my purchase code is also locked. Now I have sent an email to support@theme-fusion.com Regarding the issue. Kindly Help!

    Ammar. S
    Keymaster
    Post count: 2540

    Hello @giljo

    Our team will get back to you in this regard.

    Thanks

    -Ammar

    giljo
    Participant
    Post count: 2

    I was not aware of license terms so I accidentally added the purchase code to my different websites. Is there any way to unlock my purchase code so I can add it to my master website?
    Kindly Help

    Ammar. S
    Keymaster
    Post count: 2540

    Hello @Giljo

    Please check your email associated with this account so we can assist you with this.

    Thanks

    -Ammar

    lthompson
    Participant
    Post count: 3

    I have this same problem and I already sent an email to the support team, it is still locked. Can someone please unlock this so I can use it for my main website.

    Maximus80
    Keymaster
    Post count: 85

    @lthompson I don’t see your code being locked at the moment. If you still have an issue, please email support@theme-fusion.com.

    In general, this is not a problem in the sense of being an issue or bug. It also is not something that happens by accident. If a purchase code gets locked it was used in a way that violates our licensing terms. The only way to get it unlocked is to write to support@theme-fusion.com or to create a support ticket and to follow the rules. Then the code can be unlocked by our team.

    Thanks

    4uglos
    Participant
    Post count: 1

    Hi. I use too 2 domains and my Code is locked. Pls unlock and I’ll use 1 domain. Thank you!

    Ammar. S
    Keymaster
    Post count: 2540

    Hello @4uglos

    This is something that we can not check and resolve here, it requires us to check your purchase code for which we suggest you to check your email associated with this account as I will be sending you an email there myself.

    Thanks

    -Ammar

Viewing 15 posts - 1 through 15 (of 23 total)
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