Purchase code doesn’t work

[camilla65skold]

#883507

Hi,
Suddenly my purchase code for Avada doesn’t work and get error “The purchase code is already being used on another domain.” but I don’t use it anywhere else? And my support has gone out so I can’t even send you there so how can I come in contact with some one to check my code, of course I can’t put it here either.

Thank you,
Camilla

[Ammar. S]

#883532

Hello @Camilla

With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

Thanks

-Ammar

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