Avada Forums Community Forum PROBLEMS AFTER UPDATE TO 6.1.2 FROM 5.9.1

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  • katrinaneufeld
    Participant
    Post count: 3

    1. Counter boxes won’t animate after theme update. Counter boxes remain at 0 and do not count up to the number specified.

    2. Content box icons not showing.

    These problems occurred immediately following a theme update from 5.9.1 to 6.1.2. I have disabled all third party plugins and most of the optional plugins that came with the theme.

    View problems here: http://kramerpv.com/sandbox/

    katrinaneufeld
    Participant
    Post count: 3

    Problem solved with recent update to Fusion Core and Fusion Builder.

    kristiegeorge
    Participant
    Post count: 3

    Were your Fusion plugin updates showing up the entire time? Mine aren’t even showing so that I can update.

    katrinaneufeld
    Participant
    Post count: 3

    No. I was troubleshooting this problem for hours before the prompt came to update the Fusion Core and Fusion Builder.

    Current versions:
    Fusion Core v4.1.2
    Fusion Builder v2.1.2

    Ammar. S
    Keymaster
    Post count: 2253

    Hello @katrinaneufeld

    I am glad to hear that your issues have been resolved.

    Hello @kristiegeorge

    Can you please clear your fusion caches from Avada > Theme Options > Performance Tab and check again? also you can use our alternate method to download and install the plugins and you can read all about it here => https://theme-fusion.com/documentation/avada/install-update/demo-plugin-offloading/#fallback-method-for-plugins.

    if the issue persists, please note that you have a valid Grandfathered Support and should be able to open a support ticket with our team so we can check this out right away.

    Click Here To Create An Account & Get Avada Support

    Thanks

    -Ammar

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