Avada Forums Community Forum Problem with support tickets

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  • Author
    Posts
  • Wim
    Participant
    Post count: 2

    I want to submit a new support ticket. However I get an error saying the support period has expired. However after checking EvatoMarket, it says that I have still 6 months left?

    h1k23a
    Participant
    Post count: 2

    Same thing happened to me a year or so ago. I reported it directly to Avada and they fixed it right away. I am personally very happy with your customer service.

    Ammar. S
    Keymaster
    Post count: 2227

    Hello @wim

    If you are seeing this issue, you might need to apply the support extension again from the support account, you can read all about how to do this here => https://bit.ly/3iF5dvK

    However I have refreshed your Support and you should be able to open a ticket now without any issues.

    Thanks

    -Ammar

    Digitales von Petra
    Participant
    Post count: 2

    When trying to submit a new support ticket, I get an error saying the support period has expired. However after checking EnvatoMarket, it says that I have still 3 months left!?

    Ammar. S
    Keymaster
    Post count: 2227

    Hello @Digitales Von Petra

    Please try again now, your support account status has been fixed, please know that you can always renew the support and also apply the extension from the support account, more information about this can be read here => https://theme-fusion.com/documentation/avada/support/extending-and-renewing-envato-item-support/#how-to-apply

    Thanks

    -Ammar

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