Problem with support tickets

[Wim]

#879589

I want to submit a new support ticket. However I get an error saying the support period has expired. However after checking EvatoMarket, it says that I have still 6 months left?

[h1k23a]

#879592

Same thing happened to me a year or so ago. I reported it directly to Avada and they fixed it right away. I am personally very happy with your customer service.

[Ammar. S]

#879618

Hello @wim

If you are seeing this issue, you might need to apply the support extension again from the support account, you can read all about how to do this here => https://bit.ly/3iF5dvK

However I have refreshed your Support and you should be able to open a ticket now without any issues.

Thanks

-Ammar

[Digitales von Petra]

#882481

When trying to submit a new support ticket, I get an error saying the support period has expired. However after checking EnvatoMarket, it says that I have still 3 months left!?

[Ammar. S]

#882539

Hello @Digitales Von Petra

Please try again now, your support account status has been fixed, please know that you can always renew the support and also apply the extension from the support account, more information about this can be read here => https://theme-fusion.com/documentation/avada/support/extending-and-renewing-envato-item-support/#how-to-apply

Thanks

-Ammar

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