WimParticipantMarch 24, 2022 at 3:28 pmPost count: 2
I want to submit a new support ticket. However I get an error saying the support period has expired. However after checking EvatoMarket, it says that I have still 6 months left?h1k23aParticipantMarch 24, 2022 at 7:39 pmPost count: 2
Same thing happened to me a year or so ago. I reported it directly to Avada and they fixed it right away. I am personally very happy with your customer service.Ammar. SKeymasterMarch 25, 2022 at 8:05 amPost count: 2227
If you are seeing this issue, you might need to apply the support extension again from the support account, you can read all about how to do this here => https://bit.ly/3iF5dvK
However I have refreshed your Support and you should be able to open a ticket now without any issues.
-AmmarDigitales von PetraParticipantJune 16, 2022 at 3:23 pmPost count: 2
When trying to submit a new support ticket, I get an error saying the support period has expired. However after checking EnvatoMarket, it says that I have still 3 months left!?Ammar. SKeymasterJune 17, 2022 at 12:35 pmPost count: 2227
Hello @Digitales Von Petra
Please try again now, your support account status has been fixed, please know that you can always renew the support and also apply the extension from the support account, more information about this can be read here => https://theme-fusion.com/documentation/avada/support/extending-and-renewing-envato-item-support/#how-to-apply
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