Avada Forums Community Forum Posts not working after update to 7.9

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Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • verenak
    Participant
    Post count: 2

    After updating to 7.9 my posts now look like a mobile page and have no content, just headers and an error of “There has been a critical error on this website.” Pages are working fine.
    I’ve tried other browsers and clearing my cache. Anyone else see this problem? Thanks!

    Michael
    Keymaster
    Post count: 752

    Hi @verenak

    An error like that usually means that either the update was not performed correctly or completed. Please check and make sure that you have updated as per the instructions:

    – Important Update Info > https://bit.ly/1FAmQpu
    – Updating from an old version of Avada? > https://bit.ly/2pPNngZ
    – How to Update > https://bit.ly/1H8JGzo
    – Avada Patcher > https://bit.ly/1QSd8Ol
    – Avada Change log > https://bit.ly/1EK5mAg

    Remember to clear your caches! This is very important; not doing this can lead to “perceived” issues on the front end.

    Thank you kindly

    oxfordandbond
    Participant
    Post count: 5

    Mobile is a complete disaster after update to 7.9. WTF?

    Michael
    Keymaster
    Post count: 752

    Hi @oxfordandbond

    You need to disable Autoptimize, clear cache and test again. Right now your page is cached and has the CSS order changed by Autoptimize which is why you have the issue.

    You have active support, and our support team does not provide support via the community forum. If you need assistance, please create a support ticket using the link below, and our support team will gladly assist you.

    Click Here To Get Avada Support

    Thank you kindly

    vnathan
    Participant
    Post count: 1

    Hi @verenak

    Having the same issue. Were you able to sort out your website?

    Thank you.

    jimeeli
    Participant
    Post count: 1

    I’m experiencing the same issue with mobile

    wilbert
    Participant
    Post count: 1

    Same issue here, what is the solution?

    Ammar. S
    Keymaster
    Post count: 2549

    Hello @wilbert

    Our team is already working with you on a support ticket for this issue, our response time is under 48 hours on weekends, we have responded to your ticket and this appears to be an issue with your child theme customisation, please check your ticket for further details.

    Thanks

    -Ammar

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