Portfolio missing from element or is show as tect block

[Lfeforge]

#829877

After update the theme to 7.2 the portfolio is missing from element and the portfolio i was creating before this update turn in to a text block as happen on this page https://vincenzomodica.com/sicily-tours/

Ho can I resolve this?
Thank you

[Ammar. S]

#829890

Hello @lfeforge

Simply means that Portfolio Element was disabled, I see you have enabled it now because the Portfolio is loading for me there on the provided URL just fine, if however you are still seeing the issue anywhere please open a support ticket and our team will gladly assist you further.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

[Lfeforge]

#829911

Dear Ammar,

thank you for your answer, I have opened a ticket.

However, the portfolio is show on the frontend but in the backend is show in a text block as html code. If I am trying to create a new portfolio I can’t as “portfolio” is missing from element.

I will then wait the answer from support

Thank you

[Michael C]

#829921

Hi @Lfeforge

Please check your inbox. The ticket you created was replied to 20 mins ago requesting details, perhaps this went into your spam folder so ensure to also check there.

Note, in future please stick to official support rather than posting in two places.

Thanks

[Lfeforge]

#829925

Ok sorry, I have received your support email!
Thank you

[GibiJ]

#831082

Hi @Michael C I have the same problem and my Avada support expired, any suggestion on how to fix it?

[Ammar. S]

#831266

Hello @GibiJ

Can you please make sure that you have enabled the Portfolio Element from your Avada Builder Options as mentioned here => https://theme-fusion.com/documentation/avada/avada-builder/avada-builder-options/#abelements

Please recheck all the elements, save your options and check again once.

Thanks

-Ammar

[TMCC-Gruppe]

#831348

Hello, I have the same problem.
The Portfolio item in my Avada Builder Options is enabled.
Should I create a ticket or will I get a suggested solution here.
Thanks in advance. – Blanka

[TMCC-Gruppe]

#831349

I closed everything and reopened it: Portfolio is back – Hurray

[Ammar. S]

#831357

Hello @TMCC-Group

Glad to hear your issue is resolved, for any other issue please know that you have a valid support and should be able to open a support ticket without any issues.

Thanks

-Ammar

[Ishanp]

#844321

Hi, Im having the same issue my portfolio tab is missing.

Please help anyone.

[mrlovatt13]

#853252

Yup. Same problem after the update. Portfolio isn’t even on the elements list.

[Ammar. S]

#853664

Hello There

Please make sure that you have enabled the Portfolio element from the post type section in our theme, it can be found inside Avada > Options > Advanced > Post Types tabs => https://share.getcloudapp.com/Qwu95X99

Thanks

-Ammar

[Hadzo88]

#857102

Thanks a million Ammar!!!! After checking that and purging the cache, it popped back up. Worked like a charm.

[Ammar. S]

#857334

Hello Hadzo88

Glad to hear it’s resolved for you now 🙂

Thanks

-Ammar

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