Home Forums Community Forum Paid for support, but still can’t submit ticket

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  • linzeysimonson
    Participant
    Post count: 1

    I paid to get my support extended. I have the receipt in my email confirming I’ve paid, and all my downloads reflect the 6month support extension, but every time I go to submit a ticket it say’s “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”

    ?????

    Someone please help!

    Ammar. S
    Keymaster
    Post count: 1663

    Hello There

    I am sending you an email on the registered email address with this account, please get back to me further there.

    Thanks

    -Ammar

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