Avada Forums Community Forum Off Canvas Popup > Close Button not working on mobile

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • danielj
    Participant
    Post count: 1

    I created a popup, all settings seem correct, but the popup cannot be closed on mobile phones, it works on tablet and desk. Does anyone know the problem?

    Tanzania web Insights
    Participant
    Post count: 3

    I have the same problem with my website https://www.zepisaafricansafaris.com/

    Ammar. S
    Keymaster
    Post count: 2345

    Hello @Tanzania web Inishgts

    I have checked and I can actually close the popup just fine using my iPhone 13 Pro, can you please check this from a different phone in this case?

    Thanks

    -Ammar

    adoptionadmin
    Participant
    Post count: 4

    I am having the same issue on my iPhone 13. The close button changes colors, but will not actually close.

    Ammar. S
    Keymaster
    Post count: 2345

    Hello @adoptionadmin

    Can you please make sure of following things.

    1. That you are on the latest version of theme that is 7.8.1
    2. Try using some other platform (hardware)
    3. Make sure the issue is not related some other 3rd party plugin(s)

    Thanks

    -Ammar

    Websi
    Participant
    Post count: 6

    I’m having the same issue on iPhone SE 2020

    EDIT: After disabling plugins, i found out this is a conflict with W3 Total Cache plugin. However i would really like to keep this plugin enabled.

    Maybe some specific setting in W3 Total Cache can be switched to get this to work aswell? If someone from the future has an answer i’d be glad to hear about it.

    Websi
    Participant
    Post count: 6

    I’ve found the solution.

    In W3 Total Cache you should go to “Cache Groups” (literal translation – not sure it is correct) and active tablet and phone. Make sure you also select the Avada theme with this setting.

    Solved the problem for me.

    erynje1
    Participant
    Post count: 8

    I am having the same issue on Samsung Galaxy note 10+

Viewing 8 posts - 1 through 8 (of 8 total)
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