New Avada license won’t register

[ScottColegolf]

#887321

I just bought a new license for a new website, and when I go to register, this is the message I get…

“Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.”

Furthermore, when I try to file a support ticket, it says that my support period has expired. I had just bought a license in September for another site, so this is nonsense.

When I go to the page that shows all my licenses, it does indeed indicate that I have 1 year of support remaining from today, since I just bought a new license today.

[mxacuna]

#887325

Same here… Just bought, purchase code throws error and themefusion account tells me that my support ended at Jan 1 1970

[Michael]

#887332

@scottcolegolf

Please make sure that you have registered all of your purchase codes within your Avada support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode

Once logged into the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa – This will ensure that purchase codes are validated, and that will then be applied to your support account.

@mxacuna
Your support is active, and that is confirmed. Log out of your account, clear your browser cache, and then log back in.

Thank you kindly

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