Never received new Avada update on wordpress

[rtimarketing]

#864675

I’m currently using Avada 7.0.2 but there was a recent Avada 7.3 update. How come the new update isn’t available for me via wordpress admin dashboard? I haven’t received the other updates either.

[Grafdesign]

#864677

Make sure you have a standard theme installed like twenty thenty. After that you can update avada.

[rtimarketing]

#864683

I do have a standard theme installed. Still don’t have access to update Avada.

[AvadaDesign]

#864705

You might be too far behind for the 7.3 update … I’d try and do a few incremental updates first until you hit a version that will allow the 7.3 update to take place.

The last update before 7.3 is 7.2.1.

[Maximus80]

#864710

@rtimarketing You should be able to see the update being available, as long as Avada is correctly registered. You do have grandfathered support, so please open a support ticket, incl. WP Login data, and our team will be happy to take a look.

Thanks

[Grafdesign]

#864717

Just checking: Did you go to Design / Themes and mouse hover over Avada Theme?

[rtimarketing]

#864735

I can’t update in increments because the previous updates were never available. I didn’t even know there were Avada updates until I saw the blog post for Avada 7.3.

I checked out the themes section of WordPress and only the Avada child theme is active. Would this have something to do with this?

[Ammar. S]

#864765

@rtimarketing

In order to receive our updates, please make sure of two things.

1. That your theme is registered with a valid purchase code.
2. That you have a default WordPress 2021 or 2020 theme installed as well.

If you are still not seeing the update notifications, as Markus said above you have a GrandFathered Support so please open a support ticket with our team further.

Click Here To Create An Account & Get Avada Support

Thanks

-Ammar

[rtimarketing]

#864781

I opened a support ticket yesterday and haven’t heard from anyone.

[Ammar. S]

#864814

Hello @rtimarketing

We have not yet received any ticket from your end regarding this issue, the last ticket you had opened was already replied 24 hours ago, please make sure that you had received an automated email from our end along with the ticket ID, if you haven’t got that please open a support ticket again once.

Thanks

-Ammar

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