Avada Forums Community Forum Need to change the domain where I used the purchase code

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  • FranzG
    Participant
    Post count: 1

    I built a new website/relaunch for a customer of mine on a subdomain, where I used the Avada purchase code. Meanwhile we launched the website and deleted the subdomain. When I try to insert the purchase code in the current backend I get an error message, that this code is used on another website (but this one does not exist any more, so I am not able to deregister). What can I do now? Thanks a lot, Franziska

    Ammar. S
    Keymaster
    Post count: 2244

    Hello @FranzG

    With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/

    Thanks

    -Ammar

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