Hi all, I’m having an issue with modals – if you click a link that opens a modal, it will work, but the entire website gets tinted gray, as do the contents of the modal. Nothing is clickable anymore, and you either have to close or refresh the window. Has anyone experienced this, and what’s causing it?
The modal has nothing but text in it – I haven’t modified anything aside from standard Avada options for the modal itself.
You have grandfathered support with our theme, I suggest you to please open a support ticket and our team will gladly look into this issue for you, however do try the troubleshooting steps mentioned below as well.
Please perform each item below to see if it fixes your issue, be sure to clear your browser cache and empty the plugin cache if you are using a cache plugin.
deactivate all plugins that were not included with our theme
remove all custom CSS and check any other customizations that have been performed
If using a child theme, please use the default parent theme to see if that fixes it.
Make sure to clear the plugin and browser cache after each step.
Because the ThemeFusion Community Section is only meant for community discussions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you