malware in Builder plug-in

[dawny]

#882173

Anyone else have a recent malware issue on Avada? I have done some testing and have narrowed it down to what appears to be Fusion Builder plug-in. But, since that particular plug in no longer exists, I turned off Avada Builder and the malware is gone when I test again. My concern is that my site won’t function without Avada Builder. Any ideas?

[Ammar. S]

#882193

Hello @dawny

Can you please make sure that you are using the latest version of Avada and all its plugin(s), there is no malware or any kind of security issue with our latest versions.

When it comes to updating your theme please be sure to follow these update instructions carefully to ensure that you do not experience any issues

Always check our important update information before you update:
https://theme-fusion.com/documentation/avada/installation-maintenance/important-update-information/

Requirements for The Avada Website Builder:
https://theme-fusion.com/documentation/avada/getting-started/requirements-for-avada/

How to update your The Avada Website Builder to the latest version:
https://theme-fusion.com/documentation/avada/installation-maintenance/how-to-update-the-avada-website-builder/

Updating from an old version?
https://theme-fusion.com/documentation/avada/installation-maintenance/updating-avada-older-versions/

Make sure you also update our included plugins:
https://theme-fusion.com/documentation/avada/installation-maintenance/plugin-installation/

Apply fixes using the patcher tool:
https://theme-fusion.com/documentation/avada/installation-maintenance/avada-patcher/

Register your purchase via a Token Key:
https://theme-fusion.com/documentation/avada/getting-started/register-your-purchase-via-token-key/

Other important reminders:
Please make sure you backup your entire site first – either via cPanel, or manually back up your WordPress, Avada, uploads folders as well as your WordPress database. Your web host support can guide you more about backup options on your hosting account.
Do not leave older copies of Avada in WordPress themes folder when updating to a newer version of Avada. Old copies should be removed completely before uploading the new version to prevent errors with Theme Options, loss of menus and widgets, and other issues. THIS IS VERY IMPORTANT.
Clear browser and any plugin caching systems after updating. Cache can display false views of the theme pages after updating. This is also true when updating plugins as well.

Thanks

-Ammar

[igor420]

#886839

mannnnnnn, I have avada installed on over 30 websites, getting emails left right and center from my hosting company about this malware, can we please get some more info?

as this is now happening again…

updating fixes it, but this is brutal…

[Ammar. S]

#886840

Hello @Igor420

We have no malware in Avada, as stated above can you please make sure that you are on latest version of Avada that is 7.8.2 ?

Also, you have a GrandFathered Support and should be able to open a support ticket without any issues, please do that and our team will assist you further.

Click Here to Get Avada Support

Thanks

-Ammar

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