Avada Forums Community Forum Logo won't display

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • Hal
    Participant
    Post count: 4

    I”m having a similar issue — I have all my favicons in the library, with proper sizing, and my site still displays my OLD favicon.

    Hal
    Participant
    Post count: 4

    My favicons

    The one that appears.

    The one that appears is the inverse colors. I used them while in development, so I could differentiate that version easily. Now I cannot get the correct favicon to appear!

    Michael
    Keymaster
    Post count: 667

    Hi @johneno

    Favicons are cached by the browser, be sure to clear your browser caches

    If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you

    Click Here To Get Avada Support

    We look forward to helping you!

    Thank you kindly

    Michael C
    Keymaster
    Post count: 528

    Just to add @jitadmin, you have active support. So if this is still a problem for you please Submit a Support Ticket.

    Hal
    Participant
    Post count: 4

    Unfortunately, clearing the cache only works with Chrome. It appears that Safari and Firefox cache the favicons elsewhere, so this solution doesn’t work. In my research I encountered someone who claims that the only certain way to force a new favicon to the client-side machine is by assigning it a new URL. I’m not an engineer, but this makes sense to me.

    It seems like it might make sense to make a feature request for Avada to treat new favicons in a way that assigns a fresh URL on the back end whenever they’re updated, so the client’s browser can truly use them. Would it be helpful for me to submit this idea? Is there a better way that doesn’t rely on the user’s expert knowledge of browser caching?

    https://makandracards.com/makandra/22825-how-to-force-a-client-side-refresh-on-a-new-favicon

    jgstudios
    Participant
    Post count: 1

    Avada cannot display any logo. The logo feature doesn’t work.

    ritaamaro
    Participant
    Post count: 1

    Hi! My logo is not appearing on me header…help?! Thank you!

    Ammar. S
    Keymaster
    Post count: 2155

    Hello Everyone

    If your logo is missing or not coming up, please make sure that you are assigning a proper logo or image if a custom header is being used, which can be checked by going to Avada > Layouts Tab and checking if a global header is overriding your pages, if not then the only place to show logo is inside Avada > Global Options > Logo Tab

    Thanks

    -Ammar

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