Avada Forums Community Forum Keep getting “An unknown error has occurred”

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  • terry615
    Participant
    Post count: 1

    Hi Friends, I keep getting “an unknown error has occurred” on my iphone mobile when I check my website videos. I’m using Avada theme and Cloudflare streaming for my videos. Works great on iPad tablet, and laptop, but will load the videos on mobile, but then few seconds later I get the message and won’t load/play the videos. I have searched everywhere. Any suggestions appreciated. The site is https://todaysnashville.com.

    Ammar. S
    Keymaster
    Post count: 2551

    Hello @terry615

    Your site is behind a password so can not really check this, however if you are seeing this issue on specific devices please know that on older devices the self hosted videos could have an issue so try using a modern mobile phone and see if that helps. You can also put a fallback image in place of Self hosted videos in mobile.

    Thanks

    -Ammar

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