Home Forums Community Forum Just re-upped my support period and I cannot submit a ticket

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  • iczer
    Participant
    Post count: 4

    I Don’t know where to contact Theme fusion about this. I just paid to extend my support period, but yet I cannot issue a support ticket
    –>Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.

    What am I supposed to do here?

    revans0636
    Participant
    Post count: 60

    Send an email to support@theme-fusion.com. I’d attach a copy of your purchase receipt from Envato showing you paid for the extended support, and let Theme-Fusion (Avada) Support know you have an issue with the Envato API not updating after purchase.

    Michael
    Keymaster
    Post count: 596

    Hi @iczer

    Please make sure that you have registered for a support account and registered your purchase code, all explained in this help file -> https://theme-fusion.com/documentation/avada/getting-started/avada-theme-support/

    Thank you kindly

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