kristincottleParticipantMay 11, 2022 at 9:09 pmPost count: 2
I’m reconstructing my website and I have installed Avada in a fresh installation of Word Press. Everything works great except for the Options/Global Options menu. When attempting to access it (wp-admin/themes.php?page=avada_options) I get an internal server error.
I have checked my file & folder permissions. I have helped WP create a new htaccess file. I have deactivated all plugins. I have reinstalled Word Press. I have installed Avada in an all new Word Press installation to see if that would resolve the issue. Nothing has fixed it. This is a host where I’ve had Avada installed before without issue.
I don’t know what to do next. Why would only this one page in the dashboard be giving me an error? Suggestions?kristincottleParticipantMay 12, 2022 at 5:27 amPost count: 2
Update: After having my web host review all the settings, they have been able to resolve the internal server error, but what I’m now left with is a 404 page when I attempt to go to the options. All other pages seem to work fine, but this one doesn’t seem to exist. Where did it go? How can I fix this? I do need to be able to set options….Ammar. SKeymasterMay 12, 2022 at 12:36 pmPost count: 2227
You have a Lifetime GrandFathered Support with our team, that means you should be able to open a support ticket without any issues, please do that so our team can check the issue and assist you further precisely.
Looking forward to assist you.
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