Avada Forums Community Forum Interior Design Demo not Installing

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • bob
    Participant
    Post count: 10

    My PHP limits are set well past what Avada recommends, its the only demo I have a problem installing…

    Any ideas?

    jeffreycargill
    Participant
    Post count: 1

    Having the same issue?

    Ammar. S
    Keymaster
    Post count: 2227

    Hello Everyone.

    We have given an alternate method to our customers to install the demos as well, if your demo installation is not working please simply follow the instructions here to import the demo manually => https://theme-fusion.com/documentation/avada/prebuilt-websites/alternate-import-method/

    Thanks

    -Ammar

    Kilusonak
    Participant
    Post count: 3

    But what is wrong with your prebuilt import? Alternate method is not very convinient. You have to change all settings after that. Admin emails, user names, time zone, language. This is not very good.

    Why does your prebuilt import stopped working?

    Ammar. S
    Keymaster
    Post count: 2227

    Hello @Kilusonak

    It definitely did not stop working at all, the automatic import method works all fine and good for our demos and there should be no issues at all, if you are facing any issue with the demo import that simply means there is some issues with the server and the alternate method needs to be used in such cases.

    Thanks

    -Ammar

    1kn
    Participant
    Post count: 23

    Hello everyone,
    I think it is a server thing. I noticed that sometimes on some servers everything is imported, all pictures, texts etc.
    With some servers it does not work smoothly. Not all content is imported. Only the settings and no pages and pictures. I don’t know is maybe an input.
    Best regards,
    1kn

    1kn
    Participant
    Post count: 23

    Hello everyone,
    Well, I have checked again, it does not work on Apache Server, on LiteSpeed the import works.
    Just for info, maybe we are getting closer to the error.
    Best regards,
    1kn

    1kn
    Participant
    Post count: 23

    Hello everyone,
    So here is a summary of everything.
    Once the system status from a server where the import works:

    ### Avada Versions ###
    
    Current Version: 7.1
    Previous Version: Es konnten keine früheren Versionen festgestellt werden
    
    ### WordPress Environment ###
    
    Home URL: https://www.xyz.xyz
    Site URL: https://www.xyz.xyz
    WP Content Path: /home/xyzxyz/public_html/wp-content
    WP Path: /home/xyzxyz/public_html/
    WP Version: 5.5.1
    WP Multisite: –
    PHP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: de_DE
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.10
    PHP Post Max Size: 100 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1500 - Empfohlener Wert: 1660.Max. Input Vars Begrenzung verringert POST Daten
    wie z.B. bei Menüs. Siehe: Erhöhe das max. Input Vars Limit.
    
    ZipArchive: ✔
    MySQL Version: 5.7.31
    Max Upload Size: 100 MB
    DOMDocument: ✔
    WP Remote Get: ✔
    WP Remote Post: ✔
    GD Library: 2.2.5
    
    ### Active Plugins (11) ###
    
    404page - your smart custom 404 error page: von Peter Raschendorfer
    CMP - Coming Soon & Maintenance Plugin: von NiteoThemes
    Colorlib Login Customizer: von Colorlib
    Contact Form 7: von Takayuki Miyoshi
    Duplicator: von Snap Creek
    Avada Builder: von ThemeFusion
    Avada Core: von ThemeFusion
    Text Selection Color: von Nazmur Rahman
    Ultimate Maps by Supsystic: von supsystic.com
    UpdraftPlus – Sichern/Wiederherstellen: von UpdraftPlus.Com
    DavidAnderson
    
    Yoast SEO: von Team Yoast
    
    ### Avada Changelog ###

    And once here a system status from a server where it does not work:

    ### Avada Versions ###
    
    Current Version: 7.1
    Previous Version: Es konnten keine früheren Versionen festgestellt werden
    
    ### WordPress Environment ###
    
    Home URL: https://ddddd.dd
    WP Content Path: /home/ddddd/www/ddddd.dd/wp-content
    WP Path: /home/ddddd/www/ddddd.dd
    WP Version: 5.5.1
    WP Multisite: –
    PHP Memory Limit: 256 MB
    WP Debug Mode: –
    Language: de_DE
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.10
    PHP Post Max Size: 100 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1500
    ZipArchive: ✔
    MySQL Version: 5.5.5
    Max Upload Size: 100 MB
    DOMDocument: ✔
    WP Remote Get: ✔
    WP Remote Post: ✔
    GD Library: 2.3.0
    
    ### Active Plugins (3) ###
    
    Contact Form 7: von Takayuki Miyoshi
    Avada Builder: von ThemeFusion
    Avada Core: von ThemeFusion
    
    ### Avada Changelog ###

    Kind Regards,
    1kn

    1kn
    Participant
    Post count: 23

    Hello everyone,
    The difference from the servers are:

    Server Info: LiteSpeed (import working)
    Server Info: Apache (import not working)

    MySQL Version: 5.7.31 (import working)
    MySQL Version: 5.5.5 (import not working)

    GD Library: 2.2.5 (import working)
    GD Library: 2.3.0 (import not working)

    Kind Regards,
    1kn

    1kn
    Participant
    Post count: 23

    Hello everyone,
    So I installed again on each server an empty WordPress, clean one without plugins and installed Avada and tried to import. It must be due to some MySQL, Apache version. I have now reproduced the error, the import does not work on all servers.
    On my LiteSpeed server the import works. I don’t get an error, maybe a debug log would be good.
    The import on the Apache server works very fast. On the LiteSpeed server it takes longer and it stalls a bit, but everything is fine.
    I offer myself, if any data is needed by the development team. I can provide information. Do you need any data?
    Kind Regards,
    1kn

    creative53
    Participant
    Post count: 8

    Hello,

    My import of a demo site (Movers) did not work this time and previous versions I had, I had no problems with.

    With regards to this alternative install:-

    https://theme-fusion.com/documentation/avada/prebuilt-websites/alternate-import-method/

    Broke the site completely. It imported the demo fine. Managed to login but no admin user rights to the WordPress dashboard? Went to CPanel to fix it and all the admin rights settings for the user profile are wrong.

    a:1:{s:13:”administrator”;b:1;}

    Is the parameter for all my other site admin rules and rights.

    a:2:{s:13:”administrator”;s:1:”1″;s:13:”bbp_keymaster”;b:1;}

    This is what the import defaults to in WP users and WP usermeta when importing with the alternative method.

    However it can’t be simply changed in one section as Avada theme has different parameters for different plugins and admin access rules.

    Looking at the usermeta data with some permissions I can see some old themes that have been marked as “dismissed” Not sure if this has a bearing?

    Anyway, I have rolled back the installation to a previous back up version and have access to the dashboard now but I would really like to know how to solve this problem and get the demo to work.

    Any help would be greatly appreciated and as you can see from the above I am not a techie person.

    Just trying to work things out.

    Many thanks

    creative53
    Participant
    Post count: 8

    @1kn

    I would like any help if you can please. See my post.

    Thank you

    creative53
    Participant
    Post count: 8

    Hello,

    Could you please take a look at my post on this thread?

    Hello,

    My import of a demo site (Movers) did not work this time and previous versions I had, I had no problems with.

    With regards to this alternative install:-

    https://theme-fusion.com/documentation/avada/prebuilt-websites/alternate-import-method/

    Broke the site completely. It imported the demo fine. Managed to login but no admin user rights to the WordPress dashboard? Went to CPanel to fix it and all the admin rights settings for the user profile are wrong.

    a:1:{s:13:”administrator”;b:1;}

    Is the parameter for all my other site admin rules and rights.

    a:2:{s:13:”administrator”;s:1:”1″;s:13:”bbp_keymaster”;b:1;}

    This is what the import defaults to in WP users and WP usermeta when importing with the alternative method.

    However it can’t be simply changed in one section as Avada theme has different parameters for different plugins and admin access rules.

    Looking at the usermeta data with some permissions I can see some old themes that have been marked as “dismissed” Not sure if this has a bearing?

    I have also tried creating a new user and that won’t work either.

    Anyway, I have rolled back the installation to a previous back up version and have access to the dashboard now but I would really like to know how to solve this problem and get the demo to work.

    Any help would be greatly appreciated and as you can see from the above I am not a techie person.

    Just trying to work things out.

    Many thanks

    dougrek
    Participant
    Post count: 2

    Same issue – all my server limits are way past what Avada recommends, still cannot import Interior. Frustrating when you keep being told to check limits that are not the problem.

    sfontenelle
    Participant
    Post count: 1

    Has anyone found a fix for this issue? The alternate method says to use the backup files below but there is no link to the backup files.

Viewing 15 posts - 1 through 15 (of 16 total)
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