Avada Forums Community Forum Interface and Avada Builder issue

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  • valentinelices
    Participant
    Post count: 2

    Hello, I’m writing this message because since this morning I have a problem with the UI of my site when I go to in-private browsing or on another browser.
    I have the impression that the builder no longer works when I am disconnected from WordPress.

    However, when I am connected, everything is in place.

    Last night when I was working on my site everything was working, this morning it doesn’t work anymore.
    So I: used a snapshot of a previous version of my site (last week), uninstalled and reinstalled Avada and the “core” and “builder” plugins. Nothing works.

    Before creating a ticket, I would have liked to know if anyone else had the same problem.

    Connected
    https://ibb.co/w6V4jXs

    Disconnected (or other browser)
    https://ibb.co/WPQdjy8

    Thanks in advance !

    Ammar. S
    Keymaster
    Post count: 2551

    Hello Valentinelices

    Appears to be an issue with cache for me, try clearing your browser and plugin(s) cache and also clear your Avada caches from Avada > Global Options > Performance Tab.

    In any case, you have a valid support account with us so please do open a ticket and our team will get back to you as soon as possible.

    Click Here to Get Avada Support

    Thanks

    -Ammar

    valentinelices
    Participant
    Post count: 2

    Hello Ammar !
    Thanks for your quick reply.
    Unfortunately, it doesn’t work. I did a ticket to your support!

    Thanks!

    Ammar. S
    Keymaster
    Post count: 2551

    Hello valentine

    I have responded to your ticket 🙂

    Thanks

    -Ammar

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