Interface and Avada Builder issue

[valentinelices]

#888963

Hello, I’m writing this message because since this morning I have a problem with the UI of my site when I go to in-private browsing or on another browser.
I have the impression that the builder no longer works when I am disconnected from WordPress.

However, when I am connected, everything is in place.

Last night when I was working on my site everything was working, this morning it doesn’t work anymore.
So I: used a snapshot of a previous version of my site (last week), uninstalled and reinstalled Avada and the “core” and “builder” plugins. Nothing works.

Before creating a ticket, I would have liked to know if anyone else had the same problem.

Connected
https://ibb.co/w6V4jXs

Disconnected (or other browser)
https://ibb.co/WPQdjy8

Thanks in advance !

[Ammar. S]

#888997

Hello Valentinelices

Appears to be an issue with cache for me, try clearing your browser and plugin(s) cache and also clear your Avada caches from Avada > Global Options > Performance Tab.

In any case, you have a valid support account with us so please do open a ticket and our team will get back to you as soon as possible.

Click Here to Get Avada Support

Thanks

-Ammar

[valentinelices]

#889001

Hello Ammar !
Thanks for your quick reply.
Unfortunately, it doesn’t work. I did a ticket to your support!

Thanks!

[Ammar. S]

#889037

Hello valentine

I have responded to your ticket 🙂

Thanks

-Ammar

[Author]

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