valentinelicesParticipantJanuary 25, 2023 at 5:35 pmPost count: 2
Hello, I’m writing this message because since this morning I have a problem with the UI of my site when I go to in-private browsing or on another browser.
I have the impression that the builder no longer works when I am disconnected from WordPress.
However, when I am connected, everything is in place.
Last night when I was working on my site everything was working, this morning it doesn’t work anymore.
So I: used a snapshot of a previous version of my site (last week), uninstalled and reinstalled Avada and the “core” and “builder” plugins. Nothing works.
Before creating a ticket, I would have liked to know if anyone else had the same problem.
Disconnected (or other browser)
Thanks in advance !Ammar. SKeymasterJanuary 26, 2023 at 7:30 amPost count: 2551
Appears to be an issue with cache for me, try clearing your browser and plugin(s) cache and also clear your Avada caches from Avada > Global Options > Performance Tab.
In any case, you have a valid support account with us so please do open a ticket and our team will get back to you as soon as possible.
-AmmarvalentinelicesParticipantJanuary 26, 2023 at 9:20 amPost count: 2
Hello Ammar !
Thanks for your quick reply.
Unfortunately, it doesn’t work. I did a ticket to your support!
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