Tagged: Bug Insta feed
Silver812ParticipantSeptember 28, 2022 at 12:54 pmPost count: 2
I followed the steps over this link
– Connected the Instagram account to Avada
– Added the element to my website
– Fail to load!
Every time the website reloads I can see the 3 dots animations as if the element is trying to load the pictures, but it just stops after a few seconds and then nothing. “All items displayed” appears briefly and then empty space where the pictures should be in.
I tried to reconnect the account but it does not seem to do anything.
The “follow” button works correctly though.
What can I do?Silver812ParticipantSeptember 28, 2022 at 2:15 pmPost count: 2
UPDATE: It’s probably an API problem at Meta’s side. Facebook Avada element does not work either.Ammar. SKeymasterSeptember 29, 2022 at 10:08 amPost count: 2421
Yes, our developers are currently in communication with them, appears to be a problem on their end, as soon as we have a word this will be taken care of.
-AmmarconspiredmindsParticipantOctober 3, 2022 at 10:54 pmPost count: 8
Any updates on this?
Been facing the same issue.chiemsee_rocksParticipantOctober 5, 2022 at 8:07 amPost count: 1
Same problem here.
Is there any workaround?quickdrawdesignParticipantOctober 5, 2022 at 8:13 pmPost count: 4
Have the same issue, any word on this?Ammar. SKeymasterOctober 6, 2022 at 1:29 pmPost count: 2421
We are currently investigating this. The problem appears to be on the meta API side, but trying to get in contact with them regarding that is proving difficult.
Thanksoctober17mediaParticipantOctober 10, 2022 at 7:05 pmPost count: 1
Also looking to resolve this.DomParticipantOctober 11, 2022 at 12:58 amPost count: 1
I’m also looking for a fix to this.MichaelKeymasterOctober 11, 2022 at 9:40 amPost count: 715conspiredmindsParticipantOctober 13, 2022 at 8:54 pmPost count: 8
leaving a comment so I’m notified of further progress.
Checking each day interrupts my workflow.
For others facing this issue:
I’ve been using Smash Balloon Instagram Feed for my clients while we wait for a fix on this.
I’d recommend using it only for the time being, extra/unnecessary plugins are bad for website speed/optimization.
Will switch back to the Avada IG feed once it’s fixed.fatihyorukParticipantOctober 14, 2022 at 9:45 amPost count: 1
The same problem started for me with the 7.8.2 update. Could it be that the problem is not just about the meta APIs?udprideParticipantOctober 22, 2022 at 7:16 pmPost count: 3
Same for me with 7.8.2. Nothing is loading. Reset cache, and decoupled/recoupled the Instagram connection in Avada Admin. No dice. Getting similar issues w/Facebook – though Facebook will load the Facebook header.
May do a Smash Balloon as a temporary fix as well.
- This reply was modified 1 month ago by udpride.
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