Avada Forums Community Forum Image Before / After ist not working

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  • Summer23
    Participant
    Post count: 4

    Hi guys,

    have you noticed that the builder element image before/after doesn´t work anymore.
    This is really strange because I haven´t uploaded any new plugins.
    I think that the problem appeared after I updated Avada.

    I saw that I´m not the only one with the broken before/after element.

    Could please somebody open a support ticket and call the developers` attention to the problem.
    My support has already expired 🙁

    Best regards
    Julia

    Michael C
    Keymaster
    Post count: 532

    Hi Julia,

    Is it possible for you to provide a link to the page with the problem? We do not have any tickets reporting this problem right now, so it would sound more likely to be set-up specific. However to confirm it would need checked.

    Thanks

    Summer23
    Participant
    Post count: 4

    Hi Michael,


    Best regards,
    Julia

    Summer23
    Participant
    Post count: 4
    Summer23
    Participant
    Post count: 4

    Hi guys,

    I created new before/after images with the same content.
    The element seams to work now.

    Best regards,
    Julia

    debcole55
    Participant
    Post count: 23

    Just an FYI Julia. I have been using the before and after for the last couple weeks and I have faced no problems with the element. Hope I didn’t just jinx myself, ha ha Ha.

    michellew917
    Participant
    Post count: 2

    Hi,

    I’m having the same problem where when I click on the before/after image, it disappears. It also disappears on mobile. This is my third time deleting it and putting it back in. Any ideas?

    http://3.216.209.75/portfolio-items/basement-golf-sim/

    ruhamha
    Participant
    Post count: 1

    hi,

    I have the same problem.
    Click before & after image to disappear.
    This is the link to page with problem.

    http://dport.kr/news/1232/
    http://dport.kr/news/1268/

    plz help me.

    marklchaves
    Participant
    Post count: 873

    Hi @michellew917,

    Thanks for sharing the link to the page in question. That helps a lot.

    I inspected your page. For some reason I see that the height for your before/after is set to 0. See the HTML/CSS below copied from the source of your site. Specifically style="height: 0px;" on the last line below.

    
    <div class="fusion-image-before-after-element fusion-image-before-after fusion-image-before-after-container 
    fusion-image-before-after-2" data-offset="0.5" data-orientation="horizontal" data-move-with-handle-only="true" 
    data-click-to-move="true" style="height: 0px;">
    
    

    Make sure your before/after images have their sizes set. You should find the sizes setting when you insert the images from your WordPress media library. I would double check that for starters.

    Hope that helps.

    hahndds
    Participant
    Post count: 1

    I have the same issue. Can’t seem to resolve.
    BEFORE/AFTER works in PREVIEW, but once published as soon as you click on the image the slider disappears.

    https://www.organicdentistry.com/2019/11/26/life-enhancing-dentistry/

    I left the slider on the page, below the before and after simple slider.

    Thoughts?

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