Home Forums Community Forum I renewed my support but can’t sumbit a ticket

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  • Author
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  • teddingtonab
    Participant
    Post count: 2

    So I needed support from theme fusion with the Avada theme but realized the support was expired. So I got this message “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”

    Then I renewed the support but still get the same message. “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”

    Why? How can I enable the support?

    Ammar. S
    Keymaster
    Post count: 975

    Hello @teddingtonab

    I am sending you an email on the registered email address with this account, please get back to us there and we will definitely sort this out, generally signing out and then signing back into the support account.

    Thanks

    -Ammar

Viewing 2 posts - 1 through 2 (of 2 total)
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