Avada Forums Community Forum I can't open support ticket

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  • hannah26
    Participant
    Post count: 1

    hi
    I have a problem with the Avada theme. I wanted to open a ticket but it doesn’t work.
    I have registered my product
    I have updated my license.
    Previously I have opened a support ticket many times without any problem
    All the time it redirects me on a page error 403 forbidden
    Thanks for your help

    Michael
    Keymaster
    Post count: 715

    Hi @hannah26

    We just checked your account and there is no issue with being able to access the support ticket creation form or with submitting a ticket.

    Please log back in and try the ticket form again -> https://theme-fusion.com/support/account/ – if you see an issue then please take a screenshot and email it to -> support@theme-fusion.com – in the subject of the email please include the link to this forum thread

    Thank you kindly

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