HTTP 500 errors after Avada upgrade

[philwhyte]

#476577

Hi, I have Avada version 5.1.3 installed. Because Themefusion do not provide links to download interim point versions, I tried to upgrade to the latest version (I assume this is 5.5.2) but after upgrading, the website won’t load and you get an HTTP 500 server error.

The reason I went to upgrade is because I upgraded WooCommerce to 3.4.1, and after upgrading, Avada stopped working properly. By this I mean that if you try to add any non-text design elements, the design dialog stops working and becomes corrupt.

I.e. if you try and add an Image element the fields keep moving/changing within the dialog and you cannot close/cancel or save the element.

Does anyone have any tips or advice they can offer?

I notice that Avada will provide links to previous versions, but ONLY IF you buy their support which is a bit galling as the licence was already paid for and the marketing / sales literature implied future versions but didn’t state you had to pay for them!

[Michael C]

#476820

Hi, please check here – https://theme-fusion.com/forums/topic/updated-to-5-5-2-resulted-in-this-fatal-error/

This will apply to versions 5.1.0 => 5.1.4 so will be the issue that you are experiencing.

[Author]

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